Plaza Manager Toll Operations - NAM Expressway Limited
(2022-04 - 2025-02)
- Controls all operational activities for smooth functioning of tolling and Zero leakage of revenue and traffic.
- Preparation of Traffic and Revenue reports on daily and Monthly basis and submit to Management.
- Ensure to all TMS and office Equipment should be in working condition and maintain adequate quantity.
- Addressing the queries for Chargeback raised transactions timely.
- Physically verify the cash and should be reconcile with reports for every day and ensure to deposit the same in bank.
- Maintain efficient and quick Incident team to provide better support to road users.
- Maintain adequate man power for every shift as per approved Roaster and certify the attendance.
- Carry out and conduct training programs regularly to better understanding of business process.
- Address all road user concerns, complaints.
Asst Plaza Manager - NAM Expressway Limited, Under CUBE Highways
(2018-12 - 2022-03)
- Maintain all activities as defined in the SOPs to improve the performance of business.
- Ensure to maintain All Electrical equipment, power room, DG Sets and cabling work should be maintained in Good Industrial Practice.
- Maintain all items in the IMS vehicles as per checklist circulated by the Management. If shortage found inform to Manager for further course of action
- Necessary safety arrangements should be maintain in all areas to avoid risk zone in plaza premises.
- Co ordinate with Local authorities and Police staff to maintain the plaza smoothly.
Shift Incharge - NAM Expressway Limited, Under RAMKY Infra Pvt Ltd
(2013-12 - 2018-12)
- Ensure optimal deployment of toll collectors as per projected traffic volumes to ensure maximum productivity and customer satisfaction.
- Efficiently conduct shift wise briefings to convey any VIP/ ODC movements.
- Prepare various types of reports related to Traffic and revenue, analysis of revenue changes.
- Conduct several walk throughs in lane areas to ensure security, safety, housekeeping and maintenance related issues and accordingly raise fault reports to ensure timely rectifications.
- Conduct random surprise checks to curb any malpractices.
- Verify and authorize only valid exemptions and ensure minimum violations.
- Exemption report, Tc's Login & Log out detail's, Excess & shortage to be prepare and submitted to manager after shift end.
Control room Supervisor - Pink City Expressway Pvt Ltd
(2010-04 - 2013-10)
- Co ordinating and Vigilance all Route Patrolling, Ambulance staffs to reach and gave proper help to road user in time.
- Prepare the daily and monthly reports according accidents and sent to NHAI.
- Maintaining the Control room by filling all the reports and up to date in a proper way.
Control room Operator - Pink City Expressway Pvt Ltd
(2009-07 - 2010-03)
- Collecting reports from RPO's and Ambulance staff and reporting to higher officials.
- Liasoning with police and local authorities.
- Maintaining the total stretch (231 KM) without any Jams and smooth driving.
Production officer - Auctus pharmaceuticals
(2009-01 - 2009-04)
Chemical plant operator - Bhageeradha chemicals and industries Ltd.
(2005-05 - 2008-08)
