Siebel Consultant (Development & Support) at Etheric Digital (2022-10 – Present)
Siebel Consultant (Development & Support) at SingTel Communications (2025-01 – Present)
Client is telecommunications provider having large customer base and offers Prepaid, postpaid and landline services. Application is heavily customized and integrated with various other portals for capturing the Business leads and managing their Order Management process including Service Requests and resolutions. Application has been integrated with oracle BRM for billing and revenue management and integrated with N/W for activation services through Oracle AIA platform.
- Written business logic to create Order, Order Line Items, Payments, Service Request and Activity in Siebel Sales through the Smart scripts by writing code at the smart script Question level.
- Implemented VBC to show the Billing details based on the duration specified in query applet input dates.
- Developed workflow to send emails to customers using email templates.
- Customized standard Applets, Views, Screens and Application.
- Created and modified Business Objects, Business Components and Fields as per the requirements.
- Customized and modified Pick Lists, Links, Joins, User properties and MVGs.
- Extensive exposure to writing Server scripts.
- Configured Data validation Rules (DVR), RCR and Runtime events.
- Written custom Business service to use in multiple places.
- Worked on Service flow and Interactive flows.
- Worked on Product configuration and Pricing configuration based on requirements.
- Worked on service flows to validate Order Submissions and Payment Creations.
- Worked on service flows to call Async DB requests create orders and submissions.
- Worked on One time Data Fixes for few requirements.
- Worked on Inbound web services to Validate/Retrieve/Eligibility in Siebel.
- Worked on IO to query and update in different level interfaces.
- Created and modified Outbound Integration web service to push Orders/Update Services.
- Created the Integrations with IBM MQ series Queue's.
- Created the Data Maps to transform the data as per the Requirements.
- Created the LOV switches to activate/deactivate the functionalities.
- Created the Custom master script for generic common Insert/Update/Delete/Upsert business service operations.
- Configured the email templates as per the requirements.
- Configured the Approval matrix for discounts at Order level for use cases such as Customer move out, N/W issues.
- Configured the User Properties at BC level for making the record dynamically editable and read only.
Siebel Consultant (Development & Support) at Bank of Queensland (2023-08 – 2024-11)
Implemented and enhanced the Siebel Financial Services CRM platform for the Bank of Queensland to support retail banking, lending operations, customer onboarding, case management, and financial product servicing. The engagement focused on improving customer lifecycle processes, KYC/AML compliance, loan origination, and customer 360° visibility across branches and contact centres.
Integrated
Siebel with BOQ's core banking systems, credit bureaus, document management, digital channels, and payment systems to deliver a seamless, endtoend banking experience.
- Configured the Inbound and Outbound web services with various digital touch points.
- Involved and always maintain ownership in build, test and troubleshoot activities.
- Handled the configuration defects which were in high priority.
- Good in giving estimations for CSW tasks.
- Configured various Joins, Links and Applets based on the requirement.
- Configured MVG and Workflows within the specified time.
- Coordinated well with different stake holders effectively.
- Designed and developed inbound integrations on Order module.
- Owned the modules and given resolutions at the earliest.
- Good in converting the requirements into LLD.
- Good in providing RCA analysis.
- Developed EAI Web Services- Inbound and Outbound for managing the Accounts/Contacts/Complaints.
- Configured the RTE's to invoke the WF's to handle the Order validations through vanilla Data Validation manager component.
- Configured the different email templates for impactful communications with the customer.
- Configured the workflow policies to trigger the Workflows to handle the Order updates and Service request status update communications.
Siebel Consultant (Development & Support) at YTL Communications (2022-09 – 2023-07)
Client is biggest telecom operator and has implemented Siebel eCommunications application to fulfill the needs of their customers. All the Order details will be driven by Siebel application and fulfilled by the third-party systems. When the Order is fulfilled, the details will be published to downstream systems such as BRM, OSM, N/W. All the customer service requests will be managed through call center application and the agents are trained to use the application efficiently.
- Developed the scripts at BC events for Order validations.
- Developed the Joins and Links as part of change requests.
- Developed the workflows and Invoked through Runtime events.
- Designed and developed IO and Interfaces as per requirements.
- Troubleshoot the Issues in Inbound web services.
- Configured Workflows for critical requirements.
- Configured Views, Applets and Screens as and when required.
- Written Business Services when required to achieve business need.
- Handled unit testing and System testing activities.
- Prepared the technical approach document for Service Sync with Other System which is external to Siebel system.
- Always maintain ownership in build, test and troubleshooting issues.
- Single point of contact for support related changes.
- Good hands-on script at Applet, BC and BS level.
- Good hands on of using the User properties at Applet and BC level.
- Good hands on experience in configuring the applet toggles i.e static and dynamic toggles.
- Good hands on experience in configuring the State models as per requirement and restricting based on user position.
- Configured the audit control for data sensitive applets in the application.
- Configured the email templates for communication with customers on Order and Service request module.
- Configured the automated RCR to close the activities related to SR's closed.
- Configured the RCR to process the SMS reminders to the customers regarding the upcoming bill details.
- Configured the jobs to process the disconnect orders at midnight as per business requirement.
- Configured the jobs to archive the file attachments into a archive folder.
- Developed the exception handler global business service to log and send error details to BAU support team in critical transactions.
