Principal Engineer, EMEA IT at Chubb Insurance (2022-05 – Present)
Lead technical strategy, governance, and engineering excellence across Property & Casualty, Personal Risk Systems, and Global Markets portfolios for one of the world's largest insurance organizations (130+ countries, $50B+ in premiums).
- Define and execute technical strategy for enterprise IT solutions across three major insurance portfolios serving millions of customers
- Established comprehensive technical governance framework, reducing production defects by 45% while accelerating delivery velocity
- Lead architectural decision-making for development platforms, influencing technical direction of systems processing billions in annual premiums
- Created enterprise-wide coding standards and guidelines adopted by 50+ developers across EMEA organization
- Founded and lead Centre of Excellence (CoE) for Property & Casualty systems, establishing technical authority for engineering best practices
- Transformed development culture from siloed teams to collaborative, quality-focused engineering organization
- Created reusable component libraries and architectural patterns accelerating delivery across multiple teams
- Architected solutions for high-volume insurance operations supporting peak loads during renewals and catastrophic events
- Piloted Claude Code as an AI-assisted code review layer, now generating automated review reports for every project delivered across 7 development teams
- Built an AI-driven production health-check automation validating live insurance quote flows end-to-end, cutting a 30-minute daily manual routine to under 1 minute
- Own hiring decisions for the engineering team, partnering directly with vendor organizations to source and recruit technical talent
- Mentor and develop engineering talent across multiple geographies, with 80% of mentees promoted or taking expanded responsibilities
- Champion technical excellence through code reviews, architecture discussions, and hands-on collaboration
- Partner with Product, Business, and Operations teams to translate business needs into scalable technical solutions
- 40% improvement in development velocity while maintaining quality standards
- 45% reduction in production defects through governance implementation
- 35% performance improvement in critical insurance systems under peak load
- 99.9% uptime maintained across all managed platforms
Enterprise Architect, Integration Leader, EMEA IT at Chubb Insurance (2017-10 – 2022-04)
Defined enterprise architecture strategy and led integration initiatives modernizing insurance systems while ensuring regulatory compliance and operational excellence.
- Architected enterprise Mendix strategy, standards, and governance frameworks adopted across multiple insurance business units in 15+ countries
- Designed mission-critical applications for policy administration, claims processing, and underwriting serving millions of policyholders
- Established data governance standards ensuring SOX, GDPR, and insurance regulatory compliance across integrated system landscape
- Spearheaded digital transformation of 15+ legacy insurance processes while maintaining business continuity for systems processing $10B+ in annual premiums
- Architected integration strategy connecting modern low-code applications with core insurance platforms (policy management, billing, actuarial systems)
- Optimized platform performance for high-volume operations handling 500K+ transactions daily, reducing response times by 60%
- Successfully modernized 15+ critical insurance processes with zero business disruption
- Reduced integration development time by 60% through reusable patterns and components
- Achieved 99.9% system uptime for mission-critical insurance operations
- Led technical governance resulting in 50% reduction in architectural inconsistencies
Onshore Technical Lead | Support Lead | Project Manager at Cognizant Worldwide Limited (Client: Chubb Insurance) (2009-02 – 2017-10)
Demonstrated versatility and technical leadership across multiple roles, managing technical delivery, production support, and project management for Chubb Insurance's global P&C systems.
- Led all technical projects and enhancements for Chubb P&C from vendor side, managing $5M+ annual technology budget
- Provided hands-on technical leadership and mentorship for 20+ developers, with 70% of mentees promoted during engagement
- Managed mission-critical production support for insurance systems processing millions in daily transactions
- Implemented proactive monitoring strategies reducing P1 incidents by 35% and achieving 98% SLA compliance
- Delivered 30+ projects ranging from enhancements to major system implementations with 98% on-time delivery rate
- Grew and developed team from 8 to 25 members while maintaining 95% employee retention rate
