Nagulan

Motivated and detail-oriented professional transitioning into IT infrastructure and technical support, with a strong background in operations, systems monitoring, and team leadership. Eager to leverage hands-on experience in process troubleshooting, equipment maintenance, and data reporting to support Cognex Technology's mission of delivering real-time IT infrastructure monitoring and root-cause diagnostics. Passionate about ensuring optimal end-user experience across complex IT environments.

Tech Support Engineer - Cognex Technology Pvt Ltd - Chennai, Tamil Nadu

(2023-10 - 2026-03)

• Monitor entire IT infrastructure and application performance across every layer and tier using Cognex Technology platform.
• Pinpoint root causes of IT incidents faster than traditional point-solution tools, reducing MTTR (Mean Time to Resolution).
• Provide L1/L2 technical support for digital workspaces, on-premises applications, enterprise systems, and cloud-native microservices.
• Assist clients in ensuring optimal end-user experience across diverse IT environments by analysing performance dashboards and escalating anomalies.
• Document incidents, troubleshooting steps, and resolutions in ITSM ticketing systems with high accuracy and adherence to SLAs.
• Collaborate with cross-functional teams to resolve infrastructure bottlenecks in hybrid and multi-tier enterprise environments.

Diploma in Mechanical Engineering - Mechanical Engineering - Salem Polytechnic College (2018)

S.S.L.C - Sri Gayathri Higher Secondary School (2015)