Nahid Reshu

Japanese language professional with 3+ years of experience in expense auditing, compliance, client communication, and team leadership within a global environment. Currently serving as a Japanese Team Leader at HGS, overseeing audit operations, managing auditor performance, ensuring adherence to Japan-specific SOPs, and delivering accurate, high-quality, and timely audit outcomes for Japanese clients. Skilled in expense audit review, compliance monitoring, process training, quality assurance, workflow improvement, and team development, with a strong focus on accuracy, productivity, and service excellence.

Japanese Team Leader - Hinduja Global Solutions - Hyderabad, India

(2024-10)

• Lead and manage a team of Japanese language auditors handling expense audit and compliance processes
• Ensure adherence to Japan-specific SOPs while maintaining high accuracy and quality standards
• Review audit reports and provide structured feedback to improve team performance
• Act as the primary point of contact for Japanese clients, handling communication and issue resolution
• Conduct training sessions on Japan SOPs and WorkZone processes for auditors
• Resolve process-related queries and support team members in daily operations
• Monitor KPIs, productivity, and quality metrics to ensure consistent delivery
• Identify process gaps and implement workflow improvements to enhance efficiency
• Collaborate with internal teams to maintain service quality and operational alignment

Japanese Auditor - Hinduja Global Solutions - Hyderabad, India

(2023-04 - 2024-09)

• Performed expense audits for Japanese clients in line with company policies and compliance standards
• Reviewed financial reports and identified discrepancies to maintain audit accuracy
• Supported Japanese-language communication and documentation for audit processes
• Contributed to workflow improvements to enhance efficiency and turnaround time

Japanese Language level N3 - Japanese Language - Sakura Institute of Japanese Language (2021 - 2022)

Bachelor of Science - Computer Science - Acharya Nagarjuna University (2019 - 2021)