I am Nainika Singh, currently based in Gurugram, Haryana. I am pursuing a master's degree in data science through distance learning, where I am developing strong analytical and technical skills. My learning journey includes tools and technologies such as Python, SQL, Tableau, and Power BI, as well as concepts in large language models (LLMs) and natural language processing (NLP). I have also worked on several projects that have helped me apply my knowledge to real-world scenarios, strengthening my problem-solving abilities and practical understanding of data-driven solutions. I am highly motivated to continue learning and growing in the field of data science.
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Strategic leader with proven track record in driving organization success and fostering team collaboration. Adept at developing and implementing high-impact strategies, ensuring operational excellence, and adapting to dynamic business environments. Strong communicator with expertise in project management, financial oversight, and stakeholder engagement, consistently delivering measurable results.
Customer Excellence Executive at Mobikwik (2021-05 – 2023-05)
Handled customer queries and complaints through multiple channels, maintained high levels of customer satisfaction, developed marketing strategies with merchants, and coordinated with internal teams.
Customer Service Executive at BATA (2019-02 – 2021-02)
Responded to customer enquiries through multiple channels, assisted with orders and account updates, recorded feedback, and coordinated with internal teams to ensure smooth operations.
Master's in Computer Science in Computer Science – Woolf University (Learnbay) (2024)
Diploma in Electronics Engineering – KM. Mayawati Govt Girls Polytechnic (2018 – 2021)
