Naishadhkumar Jani

Administration & Operations Manager with 13+ years of experience driving office administration, facility operations, vendor management, audits, compliance, and process optimization. I am skilled in leading teams, improving operational efficiency, and supporting global corporate environments.

Service Delivery Manager – Administration at CitiusTech (2025-02 – Present)

• Supervise daily administrative operations, office management, and compliance.
• Develop and implement policies, SOPs, and administrative systems.
• Lead and mentor administrative staff; manage training programs.
• Manage budgeting, procurement, vendor management, and resource planning.
• Ensure documentation accuracy and compliance with data privacy standards.
• Collaborate with leadership for planning and organizational alignment.
• Oversee audits, risk, and health & safety compliance.
• Manage stakeholder communication and prepare management reports.

Office Administration & Operations Manager at Capgemini (2012-12 – 2024-12)

• Led office administration operations ensuring workflow continuity and compliance.
• Managed facilities, housekeeping, seating allocation, and vendor coordination.
• Oversaw procurement, asset tracking, inventory control, and contract evaluations.
• Streamlined administrative processes to improve operational efficiency.
• Coordinated travel, meetings, executive support, and engagement activities.
• Ensured SLA compliance, audits, and governance standards.
• Supported onboarding/offboarding and access management.
• Prepared dashboards, reports, budget summaries, and performance metrics.
• Managed support tickets and ensured timely resolution.

Freelance IT Support (2008-06 – 2012-10)

Responsible for the installation and troubleshooting of software and operating systems.

• Efficiently applied patches of OS.
• Handled antivirus activities such as checking virus infected PCs and updating Latest Antivirus.
• Successfully resolved issues related to LAN.
• Handled issues related to Outlook and other applications.
• Provided proper installation, integration, and initial operation of the desktop environment to support the business unit's needs.
• Troubleshooted problems pertaining to performance tuning, network administration, application conflicts and System Bugs.

Post Graduate Diploma in Business Management – NMIMS (2015 – 2017)

Bachelor of Engineering – University of Pune (2001 – 2008)