ACCOUNTANT at TELELINE COMMUNICATION LLC (2015-10 – 2025-05)
Supporting the business by assisting to produce accurate financial and Management accounting information on which financial decisions are based. Also involved in compiling financial reports and analyses, whilst working to strict deadlines.
- Coordinating with internal and external auditors and preparing necessary audit schedules.
- Signing on new clients and helping them through the onboarding process.
- Recording daily financial transactions such as sales, purchase, receipts and payments.
- Communicated with customers to immediately determine and resolve problems, avoiding escalation.
- Resolved client issues promptly, maintaining high levels of satisfaction and loyalty.
- Promoted product offerings, benefits and discounts using marketing channels and delivered products on time to customers.
- Increased sales volume by prospecting for potential clients and entering new territories and market channels.
- Identified prospective customers and evaluated market potential.
- Day-to-day tasks include conducting cold calls, developing accounts, building rapport with clients, and closing sales.
- Actively promoting and cross-selling bank products and services (e.g. Savings account, credit cards, loans) to meet or exceed branch sales targets.
- Communicating with high-value customers regarding management and other matters relating to loans or deposits.
- Analyzed customer financial needs through detailed consultations, recommending appropriate banking solutions to meet objectives.
- Providing exceptional customer service managing customer accounts and addressing inquiries or complaints promptly. This includes assisting with accounts opening, closures and updates.
- Managed and grew a portfolio of high-value clients, fostering long-term relationships and ensuring customer satisfaction.
BRANCH OFFICER at ICICI BANK PVT LTD (2013-10 – 2015-10)
- Day-to-day tasks include conducting cold calls, developing accounts, building rapport with clients, and closing sales.
- Actively promoting and cross-selling bank products and services (e.g. Savings account, credit cards, loans) to meet or exceed branch sales targets.
- Communicating with high-value customers account regarding management and other matters relating to loans or deposits.
- Analyzed customer financial needs through detailed consultations, recommending appropriate banking solutions to meet objectives.
- Providing exceptional customer service managing customer accounts and addressing inquiries or complaints promptly. This includes assisting with accounts opening, closures and updates.
- Managed and grew a portfolio of high-value clients, fostering long-term relationships and ensuring customer satisfaction.
CUSTOMER SERVICE EXECUTIVE at RELIANCE COMMUNICATIONS (2013-05 – 2013-10)
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
- Identified customer needs by listening attentively and connecting to relevant departments or personnel.
- Built and maintained strong working relationships with colleagues to help deliver exceptional customer service.
- Monitored customer service performance metrics, identifying trends and developing strategies for improvement.
