Naman Mangla

Worked closely with clients, exhibitors, and stall owners during large-scale events (trade fairs, book fairs) to understand requirements and resolve on-ground issues, ensuring smooth event execution. Supported the Customer Experience team in coordinating live event operations, managing stakeholder communication and handling real-time problem-solving during field execution. Assisted in improving overall attendee and exhibitor experience by addressing queries, coordinating with internal teams and ensuring timely resolution of operational and service-related concerns.

Customer Experience Intern - Indian Trade Promotion Organization - Pragati Maidan, Delhi, India

(2025-07 - 2025-08)

• Worked closely with clients, exhibitors, and stall owners during large-scale events (trade fairs, book fairs) to understand requirements and resolve on-ground issues, ensuring smooth event execution.
• Supported the Customer Experience team in coordinating live event operations, managing stakeholder communication and handling real-time problem-solving during field execution.
• Assisted in improving overall attendee and exhibitor experience by addressing queries, coordinating with internal teams and ensuring timely resolution of operational and service-related concerns.

Bachelor of Technology - Information Technology - Maharaja Agrasen Institute of Technology (2022-11 - 2026-07)

Class XII - CBSE - Bharti Public School (2021-03)

Class X - CBSE - Bharti Public School (2019-03)