Naman Srivastava

2.5 Years of experience in IT Industry specializing in Contact center technology. Currently working on Nice Incontact. Able to adapt to a new environment quickly, strong problem-solving and analytical skills, and excellent communication and teamwork abilities.

• Design and develop IVR call flow scripts for contact center operations using Nice Incontact technology.
• Collaborate with cross-functional teams to deliver high-quality software solutions.
• Utilize agile methodology to manage projects and track progress using Azure Devops. 
• Troubleshoot and debug issues in existing systems.
• Participate in code reviews and ensure code quality and maintainability.
• Participate in technical discussions with clients to understand their requirements and provide technical solutions.
• Maintain documentation of software development and implementation processes.

Graduated with Honours in Bachelors of Technology(B.Tech) in Electrical and Electronics Engineering securing a cgpa of 8.3