Senior Account Manager at The Leap (2025-04 – 2025-12)
- Managed a portfolio of premier luxury and design brands (e.g., Garnet Interiors, Skuccii and Scarlet Splendour), maintaining a 90% client retention rate by ensuring brand narratives resonated across global digital platforms.
- Spearheaded the conceptualization of 6 seasonal campaigns, aligning luxury storytelling with market trends to drive a 45% increase in brand engagement.
- Optimized the workflow between HNW stakeholders and creative teams, delivering high-impact assets 20% ahead of schedule while achieving a 100% approval rating on first-round deliverables.
- Orchestrated full-lifecycle campaigns from conceptual brief to global rollout, synchronizing social, digital and high-touch experiential touchpoints to maintain an uncompromising brand narrative.
- Negotiated complex stakeholder interests and internal workflows to meet 100% of project milestones for multi-phase luxury launches and events.
Senior Manager Operations and Client Solutions at Digital Dogs Content & Media (2021-01 – 2024-12)
- Led integrated marketing initiatives and multi-channel campaigns for financial and lifestyle brands, consistently driving measurable growth in brand equity and audience engagement.
- Captured a 15% increase in market share by directing brand-enhancing portfolios that optimized customer satisfaction metrics and elevated brand positioning.
- Spearheaded the GTM (Go-to-Market) strategy for HNW segments, including SBM Wealth, Private and Elite World; developed bespoke identities, taglines, and visual assets for ultra-premium personas.
- Architected a data-centric social media ecosystem that boosted followers by 25% and engagement by 35% through high-fidelity multimedia and ROI-focused performance analytics.
- Managed a cross-functional team of 10 to execute 360-degree growth strategies, overseeing end-to-end production of OOH, annual reports, and in-branch branding.
- Collaborated with external media and advertising experts to exceed engagement targets, utilizing market insights to differentiate the brand narrative in a competitive landscape.
Head of Marketing at Dr Diksha Batra, The Painfree Dentist (2016-01 – 2020-12)
- Led marketing strategy for Dr Diksha Batra Clinic, Angel Dentists Network and RYS University.
- Scaled social media presence from 100 to 10,000 followers while improving engagement metrics and 2.5% engagement rate.
- Reduced marketing collateral costs by 25% through streamlined procurement, vendor negotiations, and optimized production.
- Implemented omnichannel marketing initiatives across digital, partnerships and clinic branding.
- Increased dental revenue by 15% for painfree high-quality cosmetic dentistry
Client Success Manager at Creative Foods (2008-01 – 2010-12)
- Managed full-cycle accounts payable, receivable, and payroll using QuickBooks to ensure accurate ledger entries.
- Directed financial reporting and audits by analyzing monthly insights and providing precise documentation.
Office Manager at PRS Transportation (2007-01 – 2008-12)
- Directed daily operations and financial management to drive business growth and client acquisition
- Managed high-value client relationships while overseeing logistics and project workflows.
Finance Consultant at Standard Chartered Bank (2002-01 – 2006-12)
- Provided tailored investment guidance aligned with client financial goals and risk profiles.
- Managed customer engagement programs, financial documentation and operational process improvements.
- Organized customer events and loyalty-building programs and focus group meetings
