Namita Thakur

Payroll professional with 15+ years of experience in UK payroll operations, specializing in end-to-end payroll delivery, compliance, transition management, and client engagement. Proven track record in managing payroll operations, handling escalations, and ensuring SLA adherence. Experienced in team leadership and stakeholder management.

Lead Payroll Analyst - Travelex

(2024-10)

• Managing end-to-end UK payroll operations ensuring accuracy and compliance
• Acting as primary client contact for escalations and queries
• Driving audit, reconciliation, and process improvements
• Mentoring team members

Senior Analyst - Wipro

(2023-05 - 2024-10)

• Worked on UK payroll transition and parallel runs
• Ensured SLA adherence and payroll accuracy
• Handled client queries and issue resolution

Sr. FinOps Specialist - Amazon

(2021-12 - 2022-12)

• Managed payroll operations ensuring compliance
• Reduced defect rate from 0.55% to 0.51%
• Supported payroll transition and workflow optimization

Assistant Manager (UK Payroll) - WNS

(2021-01 - 2021-12)

• Led team operations and ensured SLA delivery
• Managed workload and performance tracking
• Owned overpayment recovery process

Recruiter - iPlace

(2018-10 - 2020-12)

• Managed recruitment lifecycle and client coordination
• Transitioned back to payroll domain post this role

Service Manager - Sopra Steria

(2014-06 - 2016-10)

• Managed payroll transition projects and stakeholders
• Led teams and ensured delivery

Payroll Roles - WNS Global Services

(2005-04 - 2014-06)

• Managed UK payroll for large clients
• Trained new hires and improved processes

B.Sc - Sambalpur University