Namra Mushtaq

Results-driven E-Commerce Manager with 6+ years of experience leading marketplace operations across Myntra, Amazon, Flipkart, Meesho, JioMart, and Shopify. Proven track record in driving sales growth, optimising product listings, managing advertising campaigns, and leveraging data-driven insights to improve operational efficiency. Skilled in A+ Content, catalog hygiene, inventory management, logistics integration, and cross-functional team collaboration.

E-Commerce Manager - Filohevis Fashion Pvt. Ltd. - Delhi

(2024-09)

• Spearhead end-to-end e-commerce operations with full ownership of the Myntra Seller Panel, driving product visibility, order growth, and customer satisfaction using Myntra Studio and FBM.
• Manage Amazon and Flipkart dashboards including product listings, catalog uploads, A+ Content, Premium A+ Listings, keyword optimisation, bulk order and return management, and inventory synchronisation.
• Handle Shopify backend operations — catalog uploads, inventory sync, theme design, discount management, and payment gateway integrations.
• Coordinate with logistics partners and third-party tools (Shiprocket, Faster Checkout, payment gateways) to ensure seamless order fulfilment.
• Drive customer retention and repeat sales through automation platforms Engage360 and Pragma.
• Collaborate across operations, logistics, and marketing teams to reduce return rates and improve order turnaround time.
• Plan and execute promotional campaigns and content in coordination with the creative team.
• Train and mentor junior team members on marketplace compliance, best practices, and platform updates.

E-Commerce Executive - Deesh Impex - Rajendra Place, New Delhi

(2022-02 - 2024-09)

• Managed e-commerce operations across Amazon, Flipkart, Meesho, JioMart, Amazon Flex, Amazon FBA, and Flipkart Consignment for categories including Bindi, Makeup Brushes, Makeup Bags, Trinket Boxes, and Kids Toys.
• Executed listing creation, listing hygiene maintenance, A+ Content, Premium A+ Listings, and A/B testing for listing optimisation to improve conversion rates.
• Maintained Shopify store — cataloging, order processing, and stock management.
• Conducted monthly sales data analysis to identify trends, improve metrics, and support strategic decision-making.
• Created and maintained Amazon Brand Store; managed account health monitoring.
• Designed product listing graphics, social media creatives, and e-commerce ad banners using Canva and Photoshop.
• Collaborated with the marketing team to develop promotional banners, email templates, and campaign visuals.

E-Commerce Executive - J.K. Optical - Karol Bagh, New Delhi

(2020-11 - 2022-02)

• Managed e-commerce operations for Sunglasses, Eyewear, Kids Wrist Watches, Cushion Covers, Kids Scratch Books, and Foot Alignment Socks on Amazon and Flipkart.
• Handled bulk order processing, return order management, and catalog creation.
• Performed basic payment reconciliation through the seller panel; minimised returns and optimised sales performance.
• Managed shipment creation and recall processes on Amazon and Flipkart.
• Monitored account health and STEP Dashboard to ensure compliance and performance metrics.
• Maintained and analysed sales reports to track performance and identify areas for improvement.
• Edited product photographs to meet platform guidelines and maintain high-quality visual standards.

Master of Arts - M.A. - IGNOU (2022 - 2024)

Bachelor of Arts - B.A. - Delhi University (2017 - 2020)