Senior Process Associate – Accounts Receivable (US Process) at Siemens Technology and Services Pvt. Ltd (2024-05 – Present)
- Managed portfolio of 300+ US customer accounts and achieved consistent collection targets through proactive follow-ups via calls and emails.
- Reduced 90+ overdue invoice aging by 25% through strategic root-cause analysis of payment delays and targeted dunning workflows.
- Generated and analyzed AR aging reports to identify high-risk accounts and support effective collection strategies.
- Resolved billing disputes, short payments, and unapplied cash issues within SLA timelines, improving customer account accuracy and payment turnaround.
- Processed customer payments and performed account reconciliations with 98% accuracy in cash application activities.
- Prepared and issued dunning letters while supporting credit risk management and escalation processes for delinquent accounts.
- Collaborated with sales, billing, and operations teams to improve payment cycle efficiency and enhance overall team productivity.
Associate – Transaction Processing, Accounts Receivable (UK Process) at Sutherland Global Services Pvt. Ltd (2022-10 – 2024-05)
- Handled collections and account monitoring for 100+ UK-based customer accounts, ensuring timely payment follow-ups and account maintenance.
- Improved collection efficiency by reducing overdue invoices by nearly 25% through consistent aging review and proactive customer communication.
- Performed customer reconciliations, account adjustments, and short-paid invoice resolutions with high accuracy and minimal escalations.
- Achieved 95%+ SLA adherence in handling customer queries, collections activities, and dispute resolution processes.
- Coordinated with customers, sales, billing, and internal teams to resolve payment-related issues and improve response turnaround time.
- Supported process efficiency and team productivity by ensuring timely escalation of nonpayment issues and maintaining accurate account records.
- Contributed to improved cash flow management through effective follow-up on outstanding receivables and dispute closures.
Documentation Executive – Customer Service at APL Logistics Ltd. (through Randstad India Ltd.) (2017-05 – 2018-02)
- Managed customer booking processes for shipment scheduling and freight coordination.
- Coordinated with freight forwarders, shippers, and customers regarding cargo handling and shipping documentation.
- Managed freight invoicing, credit control, and payment follow-ups, ensuring strict credit terms were met prior to releasing cargo/HAWB documentation.
- Supported logistics operations through timely communication on cargo status and vessel schedules.
