Nandhini Prabhu

Results-oriented Senior Officer with over 7 years of experience in client servicing, background verification operations, and IT service delivery. Proven expertise in managing end-to-end client coordination, process optimization, and cross-functional collaboration. Adept at ensuring SLA compliance, driving operational efficiency, and maintaining high-quality service standards across diverse industries including IT, finance, and education.

Senior Officer - IICCSS TECHNOLOGIES PRIVATE LIMITED - Coimbatore

(2022-07 - 2025-09)

IT solution company focusing on delivering high-quality services.

• Managed client coordination and cross-functional collaboration to ensure timely project delivery and service excellence
• Monitored project progress, risks, and deliverables while bridging communication between IT teams and business stakeholders.
• Implemented process automation initiatives to improve operational efficiency and reduce manual workloads.
• Mentored junior team members, fostering skill development and team performance improvement.
• Ensured compliance with quality standards and service-level agreements (SLAs).

Operational Associate - Customer Experience - FIRST ADVANTAGE PVT LTD - Chennai

(2018-08 - 2022-06)

Company focused on providing background verification and risk mitigation services

• Managed pre- and post-employment background verification screenings with high accuracy and timeliness.
• Collaborated with quality and production teams to streamline workflows and reduce verification turnaround time.
• Utilized CSPI Portal to automate verification processes, improving accuracy and efficiency.
• Maintained strong client relationships by providing proactive updates and resolving escalations promptly.
• Served as a demand partner, improving client satisfaction and contributing to revenue growth.

Executive - Employment Background Check (EBGC) - MATRIX BUSINESS SERVICE PVT LTD - Chennai

(2017-06 - 2018-06)

Provider of end-to-end Employment verification and background screening solutions.

• Conducted verification of candidate Employment and References with HR departments and supervisors.
• Delivered accurate and compliant verification reports, maintaining client trust and satisfaction.
• Ensured process integrity through adherence to internal quality guidelines.

Bachelor of Science - Pavai Arts and Science College for Women, Periyar University (2014-08 - 2017-05) Namakkal

HSC - Bharath Vidhya Bhavan Matriculation Higher Secondary School (2012-06 - 2014-05) Palani

SSLC - Karthik Vidhya Mandir Matriculation School (2010-06 - 2012-05) Palani