Nandhinidevi V

Detail-oriented Manual QA Tester with 1+ year of hands-on experience testing CRM Web and Mobile applications. Skilled in requirement analysis, test case design, functional and regression testing, defect reporting, retesting, and test documentation. Experienced in CRM workflows, RBAC, Dashboard & Reports validation, Import/Export, API data validation, and UI testing. Prior 3 years at TCS in AML Name Screening with strong data validation, process compliance, and quality-focused skills.

QA Intern / Junior Software Tester at Softwork Technology (2025-01 – Present)

Project: CRM – Customer Relationship Management System

• Designed and executed 200+ test cases covering end-to-end CRM business workflows.
• Performed functional, regression, smoke, sanity, UI, and exploratory testing across all modules.
• Tested Customers, Leads, Sales Pipeline, Sales Teams, Sales Targets, Dashboard, Reports, Configuration, and Settings modules.
• Validated CRM workflows: lead creation, assignment, stage transitions, conversion, tasks, meetings, and data management.
• Performed RBAC and permission testing across multiple user roles to ensure access control compliance.
• Validated Dashboard KPIs, Reports, charts, filters, and data consistency against application and API data.
• Tested Import/Export functionality, mandatory field validations, search, filtering, sorting, and pagination.
• Reported and tracked defects with clear reproduction steps, expected/actual results, severity, and priority using GitHub/Jira.
• Performed defect retesting and regression testing post-fix; validated UI against Figma designs and ensured Web/Mobile consistency.
• Collaborated with developers and QA team for defect analysis, clarification, and resolution.

BPO Analyst – AML / Name Screening at Tata Consultancy Services (TCS) (2015-01 – 2018-12)

• Worked on AML Name Screening involving customer data analysis and compliance processes.
• Reviewed and analyzed screening results against defined business rules and compliance procedures.
• Maintained high accuracy, quality, and productivity within defined SLAs; developed strong data validation and documentation skills.

Bachelor of Arts (B.A.) in English Literature – Anbu Arts & Science College, Komarapalayam (2015-12)