Nandhu Lal

Retail and store operations professional with 8+ years of experience across retail sales, store management, customer service, inventory control, merchandising, team supervision, and production operations. Experienced in managing daily store activities, leading sales teams, achieving KPIs, handling POS and billing, controlling stock, resolving customer issues, and driving revenue through cross-selling and upselling. Currently working as a Production Operator in Abu Dhabi, with experience suited to Retail Sales, Store In-Charge, Assistant Manager, Assistant Supervisor, Production Assistant, and Store Operations roles.

Production Operator - Tiger Profiles & Insulations - Abu Dhabi, UAE

(2025-06)

• Operate production activities while following workplace procedures, safety requirements, and quality standards.
• Support daily production workflow to maintain consistent output and minimize operational delays.
• Coordinate with team members to complete assigned production tasks efficiently and maintain smooth workflow.
• Monitor work processes and identify operational issues, supporting timely corrective action.
• Maintain a disciplined and organized work environment while completing assigned production activities.

Store Manager - Blackberrys Menswear

(2022-10 - 2025-04)

• Directed daily store operations covering sales, customer service, inventory, merchandising, staffing, and compliance activities.
• Led, coached, and developed sales associates to achieve and exceed store sales targets and KPIs.
• Increased revenue opportunities through effective merchandising, promotional planning, cross-selling, and upselling strategies.
• Monitored sales performance and prepared reports to identify performance gaps and implement corrective action plans.
• Managed inventory control, stock replenishment, and loss prevention to minimize stock discrepancies and shrinkage.
• Recruited, trained, and scheduled staff to maintain effective workforce coverage and store productivity.
• Controlled store budgets, operating expenses, and payroll while supporting financial objectives.
• Resolved customer complaints and service issues, strengthening customer relationships and repeat business.
• Maintained visual merchandising, health and safety, and company compliance standards throughout the store.

Assistant Store Manager - Blackberrys Menswear

(2020-08 - 2022-09)

• Supervised daily retail activities and supported store management in achieving sales and operational objectives.
• Trained staff, reviewed performance, and provided constructive feedback to improve team productivity.
• Supported inventory purchasing based on customer demand, product availability, and current market trends.
• Planned merchandise displays and product demonstrations to improve product visibility and purchasing appeal.
• Organized sales activities and prepared sales and customer reports for management review.
• Handled customer complaints and service concerns, ensuring timely resolution and maintaining customer satisfaction.

Customer Care Executive - Van Heusen, Aditya Birla Fashion and Retail

(2017-11 - 2020-03)

• Assisted customers with product selection by explaining product features, pricing, usage, offers, and alternatives.
• Supported sales growth through product recommendations, price comparisons, and promotional offers.
• Monitored stock and inventory levels and identified products requiring replenishment.
• Maintained customer return records and supported accurate documentation of returned purchases.
• Inspected merchandise for defects and reported product issues to the store manager for corrective action.
• Maintained organized sales areas, product displays, shelves, and customer-facing store sections.

Service Advisor - EVM Volkswagen

(2015-05 - 2017-09)

• Received customers, identified vehicle service requirements, and coordinated service concerns with technicians.
• Explained recommended repairs, service outcomes, alternatives, warranty coverage, and potential cost savings to customers.
• Coordinated communication between customers and technical teams to support accurate and timely service delivery.
• Addressed customer questions and service-related concerns while maintaining professional customer relationships.

Diploma - Mechanical Engineering - Sree Narayana Gurukulam (2012-08 - 2014-08)