Nandini Sharma

Banking and fintech operations professional with hands-on experience in Bharat Bill Payment System (BBPS) onboarding, NPCI coordination, and partner bank integrations for IDFC First Bank. Skilled in managing the complete biller lifecycle including documentation, certification, testing, reconciliation setup, and go-live within defined SLA timelines. Strong background in stakeholder management, regulatory compliance, operational reporting, and data analytics.

Banking Relationship Manager at Plutos One (2026-05 – Present)

• Managed bank onboarding processes across BOU and COU segments for banking partners including HDFC Bank, South Indian Bank, Punjab & Sind Bank, and Punjab National Bank (PNB).
• Coordinated with internal teams and partner banks to ensure smooth onboarding, documentation, compliance, and operational setup.
• Actively pitched banking partners for additional products including B2B solutions and IBMB services to expand business opportunities.
• Maintained strong stakeholder relationships and supported business expansion initiatives with partner banks.

Banking Alliance Associate at Plutos One (2025-07 – 2026-04)

• Managed end-to-end onboarding of 50+ online and offline billers on the BBPS platform within a turnaround time of 7–10 days.
• Coordinated with NPCI, partner banks, billers, and internal tech teams to ensure smooth integration and timely go-live.
• Onboarded Operating Units including Easebuzz, Pine Labs, and SVC Bank by handling documentation, certification testing, and approvals.
• Resolved 30+ onboarding and reconciliation issues per month, reducing go-live delays by 40%.
• Ensured regulatory compliance, API testing coordination, and production deployment approvals.
• Generated weekly MIS reports and onboarding status dashboards for leadership review.

Business Development & Operations Associate at Angel India Cad Cam Pvt Ltd (2023-08 – 2024-07)

• Managed communication for 50+ domestic and international clients across B2B and B2C segments.
• Conducted market analysis using customer segmentation, demographics, and trend evaluation.
• Developed business plans and executive summaries that contributed to a 20% improvement in lead conversion.
• Monitored sales and campaign performance using Google Analytics and Tableau dashboards.

Accounts & Operations Executive at Shri Shyamji Tools Pvt Ltd (2022-06 – 2022-08)

• Maintained financial records, ledgers, and billing documentation for 100+ transactions per week.
• Monitored inventory and asset registers, ensuring 100% documentation accuracy for audits.
• Compiled operational expense and profitability reports for management review.

Sales & Marketing Intern at Homeflic WeGrow (2021-07 – 2021-09)

• Generated and tracked 200+ leads using CRM tools and customer outreach campaigns.
• Improved engagement rate by 25% through consultative selling and targeted communication.

Bachelor of Business Administration – Guru Gobind Singh Indraprastha University (2023)

Commerce with Mathematics – K.R. Mangalam World School (2020)