Sole Proprietor - TAKEWING EVENTS - New Delhi, Delhi
(2021-04 - 2025-03)
- Designed and executed comprehensive event plans tailored to client needs and preferences.
- Managed vendor relationships, ensuring timely delivery of services and materials for events.
- Oversaw event logistics including venue selection, catering coordination, and on-site management.
- Established budgeting processes to manage costs effectively while maintaining quality standards.
Customer Support Specialist - Agilent Technologies - Gurgaon, Haryana
(2009-04 - 2012-04)
- Resolved customer inquiries through phone and email support, ensuring timely and accurate responses.
- Collaborated with cross-functional teams to enhance product knowledge and improve support processes.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Developed training materials for new hires, streamlining onboarding process and improving team efficiency.
Customer Service Representative - HCL Technologies - Noida, Uttar Pradesh
(2006-07 - 2009-04)
- Resolved customer inquiries via phone, email, and chat, ensuring timely and effective communication.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted in training new team members on processes and customer service systems.
