Incident Management
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I'm working in Nokia networks as an incident management role.
Movate (JUL 2024-Present) (Chennai) Tasks Executed projects for Nokia, involving in Optus command center. Monitoring systems and networks to detect incidents promptly. Initiating immediate response actions to mitigate the incident’s impact. Documenting all aspects of the incident, including actions taken and outcomes Reporting to stakeholders and management on incident details, impact, and resolution. Communicating effectively with all involved parties, including stakeholders, IT teams and management. Participating bridge calls and update the incident's status, actions taken, and next steps in the ticket.
B.E in CSE (78.2%) (2017 - 2021) Shree Venkateshwara Hi-Tech Engineering College, Erode, Tamil Nadu.