Nanthini Selvarajkumar

To strive to be the best in all aspects both professional and personal, to achieve the goals through patience, hard work, and honesty to apply the knowledge, skills learned effectively, and to apply creative thoughts in the job environment.

Senior Process Associate at First American India Pvt, Salem (2015-05 – 2020-05)

• Demonstrated expertise in US mortgage regulations.
• Maintained 98%+ compliance accuracy in loan documentation and audit processes across multiple portfolios.
• Collaborated closely with risk, compliance, and underwriting teams, aligning with US mortgage standards.
• Proficient in Loan Origination Systems (LOS) with hands-on experience in end-to-end loan processing.
• Skilled in customizing loan products to suit diverse customer profiles, ensuring optimal fit and regulatory alignment.
• Reviewed critical mortgage documents, including Notice of Default, Notice of Sale, and Loan Release forms.
• In-depth understanding of the mortgage default lifecycle, from borrower delinquency to Real Estate Owned (REO) status post-foreclosure action.
• Conducted legal verification of deeds and contracts, ensuring buyer/seller information accuracy before agreement finalization.
• Created assignment documents to facilitate Bank-to-Bank loan transfers and ensure proper referencing.
• Flexibility, fostering effectiveness, Adaptability, and Time management.
• Managed loan clearance procedures and drafted loan release documentation for completed transactions.
• Served as a trainer for new team members, delivering onboarding and process education.
• Acted as quality checker, resolving process discrepancies, handling customer queries, and serving as the primary communication liaison.
• Managing the team target as well as the individual targets of team members.
• Co-coordinating between different departments for any issues within the team.
• Conducted weekly calls with onshore clients to provide updates on the team's productivity and quality metrics.

Administration and Front Office Executive at Country Vacation (Division of Country Club), Salem (2009-05 – 2015-01)

• Managed front office operations, ensuring smooth day-to-day administrative support and professional customer engagement.
• Oversaw team coordination and appointment scheduling, optimizing time management and resource allocation.
• Handled incoming calls, delivering prompt and courteous service while resolving queries efficiently.
• Maintained organized filing systems for audit readiness and compliance tracking.
• Conducted data analysis on incoming inquiries and complaints, identifying trends and implementing effective solutions.
• Communicated directly with customers to address inquiries and complaints, ensuring timely resolution and satisfaction.
• Ensured timely follow-ups based on feedback, managed email correspondence, and supported disaster recovery planning for business continuity.

BBA in Computer Application – Jairam Arts and Science College, Salem, Tamil Nadu (2005-08 – 2009-08)