Naren Pandey

Dedicated People Manager with 8+ years of leadership experience, successfully managing high-performing teams of up to 50+ members. Adept at talent development, mentoring leaders, managing employee relations, and reducing escalations. Proven expertise in designing training initiatives, coaching for performance, and standardizing procedures.

Seeking to leverage a strong foundation in operations and team building into a Human Resources leadership role to drive employee engagement and organizational efficiency.

Acting Team Manager / Ops Manager at Cognizant Technology Solutions (2025-01 – Present)

• Lead a 50+ member team, directly overseeing daily operations, employee performance management, and KPI adherence.
• Mentor and develop 3 team leaders, providing ongoing coaching that boosted team efficiency scores by 15%.
• Drive employee engagement and productivity by streamlining workflows, which improved compliance from 88% to 96% within 6 months.
• Spearhead automation pilots, effectively delegating workloads to reduce manual effort by 20%.
• Develop and deliver weekly business reviews, offering stakeholders actionable insights on team performance.

Team Leader at Cognizant Technology Solutions (2023-01 – 2024-12)

• Supervised a team of 20+ associates, improving overall productivity by 12% through structured performance audits and continuous coaching.
• Designed and executed targeted training initiatives that successfully reduced team error rates by 18%.
• Managed employee relations and resolved 50+ complex escalations monthly, ensuring seamless communication and problem resolution.
• Strategically delegated workloads and managed team capacity, reducing turnaround time by 10%.

Process Specialist at Cognizant India Pvt. Ltd. (2020-09 – 2022-12)

• Drove internal Learning & Development by conducting comprehensive training sessions for 100+ associates on policy adherence and issue resolution.
• Created standard operating procedures (SOPs) and conducted root cause analysis, standardizing workflows and cutting recurring issues by 20%.
• Generated monthly performance and business review reports to keep leadership informed of operational health.

Senior Process Executive at Cognizant India Pvt. Ltd. (2019-07 – 2020-08)

• Mentored 5 team members during onboarding and daily operations, significantly reducing knowledge gaps and improving satisfaction scores.
• Promoted continuous process improvements, leading to a 10% efficiency boost for the team.
• Managed digital strategies, achieving a 22% improvement in campaign ROI.
• Maintained technical proficiency by optimizing PPC campaigns, improving CTR by 25% and reducing CPC by 15%.

Associate Provider Service Representative at UnitedHealth Group (2016-07 – 2019-06)

• Conducted process training and regular audits, improving overall team compliance scores by 15%.
• Recognized for exceptional performance and subject matter expertise, earning promotions to SME and Global SME within 10 months.
• Handled provider claims, contracts, and data updates with a 99% accuracy rate.

Bachelor of Arts in English Hons. – VBU (2015)

Intermediate of Science in PCM – JJ College (2007)

Matriculation in CBSE – Saraswati Vidya Mandir (2005)