Regional Trainer — Sales-After Sales - Novo Management Consulting Pvt. Ltd. (Nissan Motors India) - Multiple cities, India
(2025-01)
- Deliver CRT/OJT product and Sales/Service process related training to dealership and workshop staff.
- Coach Sales and After Sales staff to bridge competency gaps and improve overall performance.
- Drive KPIs: training calendar adherence, eLearning completion, productivity, and customer satisfaction index.
- Perform Gemba walk on Uniform, Grooming, Sales/Service Process, and 5S etc.
- Train Team to focus on F1 (Fix it Right, First Time) and CES to maximize Service retention.
- Ensure completion of Monthly Knowledge Assessment from Sales and After Sales Staff.
- Coordinate regularly with Dealer Principals, Sales GMs/SMs, and HR to achieve targets.
- Conduct online and offline classroom sessions and provide on-the-job coaching at assigned dealerships.
- Perform training needs analysis and share findings with corrective recommendations.
- Prepare and submit monthly training reports and other deliverables.
- Travel to assigned dealerships across cities (15–18 days per month).
- Planning and executing monthly training calendar for Sales and After Sales team as per requirement.
Sales Coach - SAB Motors Pvt. Ltd. (Authorized Dealer — TATA Motors Ltd.) - India
(2023-06 - 2025-01)
- Managed sales and process training across 3 outlets for Sales Executives and Team Leaders.
- Conducted training on both Electric Vehicles (EV) and Passenger Vehicles (PV) product knowledge, features, and sales techniques.
- Conducted daily sessions on Soft Skills, Personality Development, Sales Process, 360° Demo, and Product Knowledge.
- Organized quiz sessions via Google Forms to enhance team knowledge retention.
- Identified team weak areas and developed customized training modules.
- Coordinated with parent company to prepare training calendars and ensured process adherence.
- Equipped team with competitor comparison tools to strengthen customer interactions.
- Delivered performance reports to senior management and directors.
In-Dealership Trainer - Jayanti Motors Pvt. Ltd. (Authorized Dealer — KIA Motors India) - India
(2020-03 - 2023-06)
- Delivered sales and process training across 2 outlets for Sales Executives and Team Leaders.
- Conducted daily training on Soft Skills, Personality Development, Sales Process, 6-Step Demo, and Product Knowledge.
- Developed training modules targeting identified weak areas in the sales team.
- Achieved a consistent full score from KIA Motors for timely implementation of guidelines.
- Coordinated with the parent company to prepare and execute training calendars.
Training & Development Manager - Nexa-Krish Automotors Pvt. Ltd. (Authorized Dealer — Maruti Suzuki Nexa) - India
(2015-07 - 2020-02)
- Led a team of 25 Relationship Managers and delivered comprehensive sales process training.
- Conducted daily sessions on Soft Skills, Personality Development, Sales Process, 6-Step Demo, and Product Knowledge.
- Monitored and improved team performance through regular assessments and customized training modules.
- Coordinated with Territory Sales Managers to plan training calendars.
- Won the Skill Contest organized by Maruti Suzuki at North India level.
Team Leader - Tata Motors Ltd. (Direct Marketing Team) - Delhi & NCR, India
(2011-12 - 2015-07)
- Oversaw 5 outlets in Delhi & NCR; trained staff and updated them on policies and technical expertise.
- Maintained Daily Sales Reports and worked on external leads to drive business.
- Handled end-to-end sales responsibilities as a frontline Sales Consultant alongside team leadership, driving personal and team retail sales through lead management, 80%+ home visits/test drives, competitor handling, and closing high-value deals.
- Contributed significantly to the team securing 1st position as a virtual dealership in Delhi-NCR through consistent individual sales performance.
Market Co-ordinator - ICICI Bank Ltd. - India
(2003-01 - 2011-11)
- Managed online credit approvals for Two-Wheeler loans.
- Monitored field verification agency activities and ensured timely resolutions.
- Analyzed FI Agency TAT and performed Dedupe checks on loan files.
- Trained market personnel on updated bank policies; submitted daily sales reports to management.
