Naresh Modi

Results-driven Job Title as Customer Support Engineer offering proven history of achievement during 20-year career. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches.

Computer Hardware Engineer - Harsh System Pvt.Ltd - Ahmedabad, Gujarat

(2000-11 - 2003-03)

Work as Desktop support, Printer, scanner, UPS

• Worked closely with Service engineer to maintain optimum levels of Communication to effectively and efficiently complete projects.

Computer Hardware Engineer - Pace Computer Pvt. Ltd - Ahmedabad, Gujarat

(2003-04 - 2007-09)

Work as Desktop support, Printer, scanner, UPS

• Developed team communications and information for meetings.

Computer Hardware Engineer - CMS Computers LTD

(2007-10 - 2012-01)

Works as Desktop support, All types of Printer, Scanner, UPS, Laptop

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Customer Service Executive - AGS Transact Technologies Ltd - Ahmedabad, Gujarat

(2012-02 - 2021-10)

Work as ATM Engineer, CCTV Support, UPS support

• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.

ATM Engineer - Perto India Pvt Ltd - Baroda, Gujarat

(2021-11 - 2021-12)

Work as ATM Engineer, CCTV Support, UPS support

• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.

ATM Engineer - OKI India Pvt.Ltd - Ahmedabad, Gujarat

(2021-12 - 2022-08)

Work as ATM Engineer, CCTV Support, UPS support

• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.

TRC Engineer Support and Logistic co-ordinator - AGS Transact Technologies Ltd - Ahmedabad, Gujarat

(2022-08 - 2024-11)

Work as ATM Engineer, CCTV Support, UPS support

• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.

TSS - CMS Infosystem Ltd - Ahmedabad, Gujarat

(2024-11 - 2025-11)

Work as ATM Engineer, CCTV Support, UPS support

• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.

Sr. Engineer - CBSL (Capital Business Service P.Ltd) - Ahmedabad, Gujarat

(2025-12)

Work as Sr. Engineer, Passbook Support, QMS support

• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.

Diploma - Computer Engineering - Gov. Polytechnic (1996-04)

12th Science - GHEB (1993-03)