Naresh Venkataraopeta

Looking for a challenging and responsible position in any field of Industry as extent my knowledge and have the flexibility to adapt to any new environment and also work on any types of products, wish to utilize this experience in an organization as part of a team member.

Customer Support Executive at Icon Soft Pvt Ltd (Sensa Core Medical Instrumentation Pvt Ltd) (2023-06 – Present)

• Handling Received Mails from PMBI Head office and Others Customers
• Handling the Glucometer Digital, Hemo Spark, and Gluco Spark Complaints
• Glucometer And Hemospark Replacement to the customers which was defective Received to the Customers
• Defective Glucometers Testing, Which Was Received from PMBI, Vendors and also from Customers
• Handling the Customers Complaints and Provide appropriate Solution and alternatives with in the time limit and follow up to ensure resolution
• Glucometer Daily IVR calls Data and Replacement data Mail to the Reporting Authority
• Solve the Glucometer Issues Through whats app Messages and Video Calls
• Updating the calls in SAP and Closing the Calls
• Checks and Collected the defective meters from the store and enters the materials Details, Customers details in the Register
• Received Defects Meters Handover to the concerned Department through Mail Procedure

Trainee Store at Dr. Reddy's Laboratories Ltd (2021-02 – 2022-08)

Worked 1 year 6 Month as a trainee stores in Ware House Department

M.B.A in Finance – Osmania University (2020)

B.com in Computer Application – Osmania University (2015)

C.E.C – Board of Intermediate (2012)

SSC – Board of Secondary Education (2010)