Nargis Hussain

Dynamic and results-oriented HR professional with hands-on experience in Retail HR, Employee Lifecycle Management, Recruitment, Employee Engagement, HR Operations, and Policy Implementation across multi-store retail environments. Proven ability to partner with business leaders, streamline HR processes, and enhance employee experience.

Human Resources - Sri Ram & Son & Pall Mall

(2024-07)

• Managing end-to-end HR Recruitment for two premium retail brands – Sri Ram & Son and Pall Mall.
• Recruitment for Head Office and leadership back end team
• Handling Employee engagement and relation.
• Overseeing the complete employee lifecycle, including recruitment, onboarding, confirmation, transfers, exits, and full & final settlements.
• Managing front-end and back-end recruitment for store staff and head office roles in coordination with business heads and directors.
• Acting as a single point of contact between store teams and directors for all HR-related coordination and execution.
• Ensuring adherence to HR policies, code of conduct, attendance, leave management, and statutory compliance.
• Supporting store managers in discipline management, employee engagement, grievance handling, and performance-related issues.
• Coordinating HR documentation, MIS reporting, payroll inputs, and audit-related data.
• Actively involved in HR policy implementation, process improvements, and standardization across locations.
• Supporting organizational initiatives related to employee communication, induction programs, and engagement activities.

Executive - EXL Pvt. Ltd. - Noida

(2022-12 - 2023-12)

• Worked on SAP for query handling and payment processing.
• Managed client queries via email and calls, ensuring timely resolution.
• Acted as an end-to-end coordination point between brokers, clients, and underwriting teams.
• Handled receivables management and daily workable items tracking.

Business HR - Citykart Retail Pvt. Ltd. - Gurgaon

(2021-03 - 2022-12)

• Managed Retail HR operations for 11 stores and maintained employee databases.
• Identified manpower requirements and managed end-to-end recruitment for stores and Head Office.
• Implemented employee engagement initiatives to improve motivation and productivity.
• Conducted policy awareness sessions through regular Zoom calls with store employees.
• Addressed employee concerns and implemented corrective actions proactively.
• Organized monthly employee engagement activities at stores and Head Office.
• Handled salary discrepancies and coordinated resolutions with relevant teams.
• Tracked birthdays and work anniversaries, managed internal communication.
• Served as a committee member for unethical activity investigations with the Loss Prevention team.
• Conducted weekly store review calls for operational updates.
• HR Connect initiative Organized First Aid training.
• Actively managed the Takshila Project, handling day-to-day training across Head Office and stores.
• Supported recruitment for 90+ stores, including JD creation, screening, interview coordination, and follow-ups.

M. A English Honours - English - IGNOU (2025-01)

Bachelor of Education - Education - KUK University (2021-01)

Bachelor of Arts - Arts - Delhi University (2017-01)

Intermediate - CBSE (2015-01)

Matriculation - CBSE (2015-01)