Benjamin Ansong

Detail-oriented Customer Operations professional based in Ghana with strong skills in data accuracy, customer support, and remote collaboration. Experienced with Microsoft Excel, Google Sheets, and QuickBooks. Known for fast typing, 99%+ accuracy, and ability to manage tasks independently while delivering excellent service. Seeking to contribute to a professional remote team and support operational goals.

Data Entry & Administrative Assistant at Freelance / Self-employed (2023-01 – Present)

• Entered and validated large volumes of data in Excel and Google Sheets with 99% accuracy
• Organized digital files and maintained databases for easy retrieval
• Supported customer communication via email and ensured timely follow-ups
• Created weekly reports and tracked tasks to meet deadlines independently
• Used QuickBooks and Microsoft Office for documentation and record keeping

Customer Support Associate at Freelance / Project-based (2022-01 – 2023-12)

• Responded to customer inquiries and resolved issues professionally
• Processed orders and updated customer records in spreadsheets
• Maintained high level of customer satisfaction through clear communication
• Assisted with scheduling and administrative tasks

High School Diploma – St. John's School