Nashir Mulani

Detail-oriented Insurance Operations Professional with over 2.10 years of experience optimizing operational workflows for U.S.-based Property & Casualty (P&C) insurance clients at Tata Consultancy Services. Proven track record of sustaining 100% accuracy and high-volume production in policy renewals, endorsements, and cancellations. Recognized with client star performer awards for quality control, SLA management, and team mentorship.

Process Associate - Tata Consultancy Services (TCS) - Pune, MH

(2023-09 - 2026-07)

Managed and supported end-to-end insurance domain operations for major U.S.-based clients, focusing on P&C policy renewals, endorsements, and cancellations.

• Ensured strict SLA compliance through strategic work allocation, workflow optimization, and high-volume daily task execution.
• Generated daily, weekly, and monthly audit performance reports to maintain operational transparency and stakeholder satisfaction.
• Executed rigorous quality control and data verification procedures to resolve discrepancies and enforce regulatory compliance.
• Mentored and guided team members, fostering a collaborative culture focused on continuous process improvement and error reduction.

B.Sc. - Physics - Shivaji University, Kolhapur (2020-06 - 2023-03)

HSC - Science - Dahiwadi College, Dahiwadi (2019-07 - 2020-03)