Business Process Lead at Tata Consultancy Services Ltd. (TCSL) (2010-04 – 2023-08)
Business Process Lead at Tata Consultancy Services Ltd. (TCSL) (2010-04 – 2017-06)
Project – Singapore Airlines Cargo Process
- Rate Auditing, Flown Processing & Agreement Filing as per IATA rules & regulations.
- Providing Weekly, Fortnightly & Monthly status and Billing reports to clients (Singapore Airways) for rate audit operations.
- Daily Reporting to Manager of all the activities done by the team members. ensuring that all the team targets are met.
- Ensuring daily that all the Processes are within Service Level Agreement set by the client.
- Maintaining good relation with the clients and thereby resulting more business.
- Training new staff for Auditing and Rates filing.
- Sending PRE CASS Reports to every agent of each station before closure and ensuring that every AWB billed to the client is correct.
- Escalating any operational query to Manager as well to clients.
- Having a weekly con- call with the clients to solve queries.
- Generating Revenue Accounting of SIA on Fortnightly basis & Monthly basis.
Business Process Lead at Tata Consultancy Services Ltd. (TCSL) (2017-07 – 2018-12)
Project – Leisure Cargo Process
- Generating, auditing and maintaining AWS, records.
- Consistently achieved targets & objectives.
- Preparing and sending various monthly reports for clients.
- Answering client, enquires concerning billings and AWB entries.
- Training new staffs.
Business Process Lead at Tata Consultancy Services Ltd. (TCSL) (2019-01 – 2019-11)
Project – CPG Talent management
- Role as learning facilitator.
- Create and offering facilitating training sessions through various mode e.g. VILT ILT conducting meeting or session over Webex Report, extraction of overall account learning data.
- Updating data for compliances and competencies for the CPG account.
Business Process Lead at Tata Consultancy Services Ltd. (TCSL) (2020-01 – 2021-02)
Project – NOVARTIS (Accounts Payable)
- Validating and verification of invoice.
- Check PO & service agreement before processing the invoices.
- Check statutory compliance like TDS & GST etc. and ensure all invoices are validated properly.
Business Process Lead at Tata Consultancy Services Ltd. (TCSL) (2021-09 – 2022-01)
Project – MICHAELS (Fraud management)
- Analyzing data to identify suspicious pattern and anomalies that may indicate fraudulent behavior of fraudster.
- Monitor and investigate into suspected fraudulent cases together evidence and resolve them.
Business Process Lead at Tata Consultancy Services Ltd. (TCSL) (2022-06 – 2022-12)
Project – NGM (Middle East) - PMO (HR)
- Work with project Managers to allocate necessary resources for project requirement.
- Placement of the resources from within organization through pulling or search new resources as per requirement.
- Collaborate with project managers and team to develop project plans and ensure effective communication.
