Head of IT Infrastructure, Cyber Security & Enterprise Architecture at Shipnet Software India Pvt Ltd. (2022-03 – Present)
- Defined and executed enterprise architecture strategy aligned with business growth using ServiceNow, Apache Kafka, and cloud-native platforms
- Established event-driven architecture integrating SAP, SAP HANA, Workday with ServiceNow
- Designed centralized CMDB-driven ITOM/ITSM architecture enabling real-time visibility and governance
- Architected hybrid cloud platform across Microsoft Azure and Amazon Web Services
- Led large-scale migration of 274+ servers, ERP systems, and databases with zero downtime
- Designed secure cloud architecture covering: IAM, Active Directory, RBAC, API gateways, firewalls, and network segmentation, Vaults (Azure Key Vault / AWS Secrets Manager)
- Implemented Kafka-based event streaming architecture replacing legacy integrations
- Designed REST/SOAP API frameworks and middleware integration patterns
- Enabled scalable integration for high-volume enterprise transactions
- Deployed enterprise observability using: Dynatrace (APM & performance), Splunk (log analytics & SIEM)
- Enabled automated incident creation in ServiceNow via monitoring integrations
- Reduced MTTR and improved proactive issue detection
- Led enterprise security using: CrowdStrike, Rapid7, vulnerability & VAPT tools, Security awareness via KnowBe4
- Achieved ISO 27001 and SOC Type I & II compliance
- Designed Zero Trust security model across cloud and enterprise
- Implemented enterprise ITSM & ITOM using ServiceNow: Incident, Change, Problem Management, Discovery & CMDB governance
- Established SLA-driven service delivery improving uptime from 76% → 99%
- Owned OPEX/CAPEX planning and cloud cost governance
- Delivered 20–30% cost optimization via cloud and licensing strategies
- Led global vendor management and contract negotiations
- 35% reduction in MTTR
- 40% reduction in integration complexity
- 99% SLA uptime achieved
- Significant cloud cost optimization
- Enterprise-wide security compliance achieved
Global IT Operations Manager / IT Manager at KEONG HONG CONSTRUCTION PTE LTD (2013-08 – 2020-07)
- Designed enterprise IT strategy and governance aligned with business operations
- Implemented ITSM framework (ITIL-based), reducing resolution time by 18%
- Led ERP implementations (including SAP / PeopleSoft environments)
- Managed hybrid infrastructure across Azure, on-prem, and enterprise networks
- Established cyber security frameworks and vulnerability management
- Initiated secure cloud adoption strategy
- Implemented IAM, patching, and vulnerability governance
- Led DR/BCP frameworks ensuring audit compliance
- 15% IT cost reduction
- Improved operational efficiency & system integration
- Strengthened enterprise security posture
Team Lead / Senior Engineer at Sutherland Global Services (2011-11 – 2013-05)
- Led enterprise IT support, infrastructure, and incident management
- Managed endpoint, network, and application support
- Improved SLA compliance and service delivery
Team Lead / Senior Engineer at Sutherland Global Services (2006-12 – 2009-09)
Network Support Lead at CSS Corp Pvt Ltd (2010-03 – 2011-08)
- Designed and supported enterprise network architecture (Cisco, VPN, firewalls)
- Managed virtualization, DR, and security compliance
System Administrator at Shoppers Stop (2004-09 – 2006-12)
- Managed enterprise infrastructure, backup, and network operations
- Ensured system reliability and operational continuity
