HR & Administration - Delhi Public School - Sector 98 - Faridabad
(2023-07)
- Led the expansion of school admissions by collaborating with corporates, RWAs, and community organizations to strengthen enrollment initiatives.
- Conceptualized, orchestrated, and executed BTL (Below-the-Line) activation campaigns through clubs, malls, and community events to enhance school branding and visibility.
- Organized staff meetings and professional development sessions to upskill faculty members and align them with institutional goals.
- Provided academic guidance on curriculum design and teaching methodologies to ensure consistency and innovation across subjects.
- Coordinated special projects aimed at school improvement, operational efficiency, and student success.
- Facilitated seamless communication between administrators, teachers, parents, and students to maintain a collaborative and positive school environment.
- Implemented innovative student engagement strategies to enhance participation, learning outcomes, and retention.
- Resolved conflicts and addressed concerns among faculty members and students promptly and effectively.
- Created and maintained comprehensive student databases, records, and documentation to support academic and administrative processes.
- Managed the school's transportation operations, ensuring safety, punctuality, and efficient route planning for students and staff.
Team Leader - Sales (Electric Vehicles) - Auto Vikas Sales & Service Pvt. Ltd.
(2022-06 - 2023-06)
- Assisted customers in selecting products based on their needs and preferences.
- Resolved customer complaints in a timely manner while maintaining excellent customer service.
- Maintained updated records of customer orders and invoices for future reference.
- Developed and implemented strategies to increase sales performance in the showroom.
- Organized events to attract more customers to the showroom.
- Managed a team of sales associates by providing training and guidance on product knowledge, selling techniques, customer service standards, and store policies.
- Followed up with existing clients regarding servicing requirements for their vehicles.
Team Leader - Sales - Jayanti Kia
(2020-09 - 2022-06)
- Provided test drives to demonstrate vehicle performance, features, and benefits.
- Developed relationships with potential buyers by answering inquiries on phone or in person.
- Maintained up-to-date familiarity with financing options available for customers.
- Demonstrated knowledge of all makes and models of vehicles in the showroom.
- Created reports detailing monthly sales figures and other related data points.
- Advised clients on warranties, service plans, and additional products offered by dealership.
- Participated in training sessions on product knowledge, sales techniques, customer service practices.
- Assisted customers with selecting appropriate vehicle features based on their needs and budget constraints.
- Facilitated delivery of purchased vehicles by coordinating with logistics teams or third-party providers as required.
- Developed promotional campaigns for new vehicles that drove traffic into the dealership.
- Prepared monthly reports summarizing total sales figures along with any other pertinent data points.
- Resolved customer complaints promptly and professionally while adhering to company policies and procedures.
- Created a customer-centric approach to sales, leading to increased customer satisfaction and loyalty.
- Developed and maintained strong relationships with customers to ensure repeat business.
Team Leader - Sales - Classic Honda
(2011-01 - 2020-08)
- Assisted customers with selecting appropriate vehicle features based on their needs and budget constraints.
- Facilitated delivery of purchased vehicles by coordinating with logistics teams or third-party providers as required.
- Developed promotional campaigns for new vehicles that drove traffic into the dealership.
- Prepared monthly reports summarizing total sales figures along with any other pertinent data points.
- Resolved customer complaints promptly and professionally while adhering to company policies and procedures.
- Created a customer-centric approach to sales, leading to increased customer satisfaction and loyalty.
- Developed and maintained strong relationships with customers to ensure repeat business.
Relationship Executive - Airtel Limited
(2005-01 - 2010-12)
- Customer Relationship Management: Build and maintain strong, long-term relationships with customers, ensuring high levels of satisfaction and loyalty.
- Sales and Business Development: Identify and pursue opportunities to upsell and cross-sell Airtel products, contributing to revenue growth.
- Customer Support: Provide prompt and effective solutions to customer issues, ensuring a seamless and positive customer experience.
- Market Insight: Conduct market research and analyze customer feedback to help shape product offerings and improve service quality.
- Collaboration: Work closely with sales, marketing, and customer service teams to align efforts and deliver comprehensive solutions to customers.
