Senior Account Manager - QuestionPro Solutions Private Limited - Porvorim, Goa
(2025-01)
- Managed and grew key client accounts with a business portfolio having a annual revenue rate (ARR) totaling USD 30K - 50K
- Primary point of contact for client accounts leading efforts from end-to-end client onboarding and platform implementation, conducting quarterly business reviews to drive strategic engagement
- Contributed to platform licensing growth and account expansion through client goal mapping, identifying upselling opportunities ensuring client satisfaction
Global Customer Success Manager - Optel Group Limited - Verna, Goa
(2023-11 - 2024-08)
- Renewal management, Upsell and cross sell for recurring revenue management, Cross functional team engagement
- Client satisfaction and performance metrics evaluation, Global client interaction, Customer advocacy and Issue resolution, customer relationship management and extensive experience in technology and Industry 4.0
Subject Matter Expert - SaaS Solution - Optel SaaS solution
(2019-04 - 2024-09)
- Optel SaaS solution product knowledge, Product demonstrations to clients globally, Client interaction globally
- Act as a POC to sales directors for proposals requests, quotations and pre-sales support
Technical Trainer - Technical Trainer
(2017-07 - 2018-07)
- Provide client training sessions for Level 1, Level 2, Level 3 and cloud-based solution training
- Create upskilling programs for trainees and maintain in-house training lines
Inventory Analyst - MySale Group - Sydney, Australia
(2015-05 - 2016-06)
- Update and work with senior management (CEO,COO,Category Managers) on the 'Age of Inventory' in the warehouse
- Working on the global purchase order reports from the Ozadmin system
- Worked on ERP NAVISION to determine the levels, location and status of the inventory
Supply Chain Analyst - Schneider Electric Pty. Limited - Sydney, Australia
(2014-09 - 2014-11)
- Data analysis to determine the range impact for inbound and outbound flows in the distribution centre
- Collect data and deploy initiatives to answer customer needs
Inventory Management Associate - Caterpillar Logistics - Bangalore, India
(2011-05 - 2012-06)
- Used the SAS tool and SAP to generate statistical outlook of the client's inventory data and provide information on KPI to the clients (Land Rover, X-Part, Quinton Hazel and Mazda) in the U.K and US
Stock Controller - Hardlines Division - Tesco Limited - Bangalore, India
(2009-07 - 2011-05)
- Transitioned (worked in UK for a period of 5 months) the work of a category from U.K (Tesco) to Bangalore
