Naval Mahendrakar

24+ years of diverse and progressive experience of inspiring teams to surpass the Product, Engineering, Delivery, Business, Operations and Customer KPIs by strategically leveraging Business and Technology acumen, Industry best practices, Process improvements, People Capabilities, Performance driven work culture, Continuous improvement initiatives, and Driving innovation on a consistent basis.

Core strengths – Strategic planning & execution, Inter-personal skills, Data driven, Problem solver, Result-oriented, ROI-driven, Process oriented, Product Engineering, Delivery Management, Operational Excellence, Service Delivery, scaling up offshore teams, Team Leadership & Management, Innovation and Automation focused, Budget, Cost and P&L Management, Change Management

• A strategic leader with having immense experience in setting up and scaling up engineering/delivery teams working on enterprise-scale products and Applications developed using latest Tech, Waterfall and Agile process frameworks and deployed on-premises as well as in the cloud for large enterprise customers across the globe.
• 20 years in to Telecommunication and Infra support services, built and led teams providing best in class support services in 24X7 environment using ITIL process framework 
• Currently working with Jet2, UK’s largest Tour operator and Airline company as a Head of Delivery, I am responsible for a team of 400+ working on Ideation to the deployment of mission-critical products and applications for Jet2 using the latest technologies and processes.
• Teams- E-Commerce, Business Applications, Mobile, Data Engineering, Data Analytics, Data Science & MLE, Power Platform, RPA, Middleware, IT services and L&D
• The team consists of Engineering Managers, Tech Leads, Tech Architects, POs, BAs, Scrum Masters, Data Engineers, Data Scientists, Machine Learning Engineers, UI/UX, RPA Dev, Mobile Dev, Developers, Manual and Automation QAs, DevOps, Middleware, etc.
• Involved in roadmap prioritization, overseeing delivery plans and executing projects within the project budget and timelines using Scrum, implemented many processes to improve the delivery efficiencies 
• Improved delivery efficiencies by taking various initiatives such as Offshore-centric roles, Agile process strengthening, Delivery dashboard, Process Audits, Skill Matrix, shift left approach, Automation, Tools, Performance driven work culture, etc. 
• Joined Nuance as the first employee in India to build a 150+ people professional services organization working on design, development, testing, implementation, and support to voice (AI/ML/NLP) based conversational IVR, virtual assistance (voice-enabled apps) deployed in Azure-based cloud for enterprise customers across the globe.
• Setup and managed teams providing best in class product/application support services using Kanban and ITIL Processes in 24X7 Managed and Professional services set ups, ensured 100% SLA adherence at all the times using processes and SoPs
• Owned accounts with revenue up to $30 million, Revenue portfolio of $80 million, cost savings of $450K during FY19, Subcon partner worth annual billing $750k, groomed over 20 leaders over the last 10 years.
• Served on Board, responsible for Recruiting, defining Processes and Policies, end-to-end Delivery, India Site, People, HR, L&D, Legal, Finance, Payroll, Compliance, P&L, Budgets, Cost optimization, Stakeholder and Vendor Management, Comp, and benefits, etc.
• Worked with UK team to implement OLA-based operating model between onshore-offshore for better collaboration, clarity, and efficiency at Hitachi consulting improved KPIs, and brought down attrition below 10% within 6 months.
• Achieved all green during the standard audit (end-to-end governance that included business performance metrics, process adherence, service delivery, workflow management, security, data integrity, and compliance management) at IBM, received “Best Manager” award for overall leadership.
• Initiatives- Automations, Delivery dashboard, onboarding and work processes, feedback survey, automation, R&R, salary and level restructuring, people engagement initiatives, focused collaboration with stakeholders and vendors
• Core strengths – Strategic planning & execution, Inter-personal skills, Data driven, Problem solver, Result-oriented, ROI-driven, Process oriented, Product Engineering, Delivery Management, Operational Excellence, Service Delivery, scaling up offshore teams, Team Leadership & Management, Innovation and Automation focused, Budget, Cost and P&L Management, Change Management

B.Sc. Electronics, PMP, ITIL Expert, MBA, Agile, CCNA