Navarun Ghosh

HR Operations and U.S.

Benefits professional with 5.6 years of experience across Genpact, TCS, and Wipro. Proficient in benefits administration, employee lifecycle management, HR compliance, HRIS operations, and employee support services. Skilled in managing high volume HR inquiries, improving operational processes and delivering efficient HR services aligned with global standards. Proven ability to lead client projects, drive process improvements, and ensure compliance with ACA, ERISA, and HIPAA.

Management Trainee – U.S. Benefits Department - Genpact - Noida, India

(2023-12)

• Manage U.S. employee benefits operations including Medical, Dental, Vision, 401k and Leave of Absence.
• Lead client-facing communications, project updates, and escalations, ensuring timely delivery and stakeholder satisfaction.
• Audit ongoing processes, prepare reconciliation reports, invoice processing, and maintain compliance documentation aligned with ERISA, HIPAA, and ACA.
• Utilize ServiceNow analytics to track ticket trends, identify recurring issues, and proactively recommend process enhancements, resulting in improved employee satisfaction and reduced ticket volume.
• Lead Annual Benefits Enrollment projects (testing, communications, acceptance) with high-quality execution.
• Coach and mentor team members via SOP creation, KT sessions, and cross-training, fostering a high-performing operations team.
• Recognized with Silver and Bronze Awards for operational excellence, customer engagement, and process ownership.

Business Process Associate - Tata Consultancy Services - Kolkata, India

(2022-05 - 2023-11)

• Managed Workday transactions (promotions, terminations, compensation changes, security roles) ensuring SLA adherence and data integrity.
• Executed EIB uploads for mass data management, streamlining HR operations.
• Supported onboarding, employee records, and compliance processes while coordinating with global stakeholders.

Associate - Wipro - Gurgaon, India

(2021-01 - 2022-04)

• Delivered Workday operations including position creation, requisitions, supervisory organizations, and move worker actions.
• Managed ServiceNow tickets, consistently achieving SLA timelines and resolving employee queries.
• Conducted KT sessions and supported team process updates, contributing to operational excellence.
• Awarded the Dazzle Award for performance in benefits administration and stakeholder management.

Bachelor of Business Administration - Business Administration - Lalit Narayan Mishra College of Business Management (2017 - 2020)

Intermediate - North Point Children's School (2015 - 2017)

High School - North Point Children's School (2013 - 2015)