Naveen G

Diligent and adaptable IT professional with around 3 years of technical experience in Application Support (L2) at Cognizant. Eager to bring a strong learner mindset, analytical problem-solving skills, and resilience to the Shell Graduate Programme. Proven capacity to analyze complex situations, identify root causes, and propose purposeful solutions to optimize system performance and ensure application availability.

Experienced in collaborating within diverse teams and leveraging observability tools (Dynatrace, AppDynamics) to tackle technical challenges.

Programmer Analyst – Application Support (L2) - Cognizant Technology Solutions

(2022-11)

• Analyzed application logs and system behavior to identify root causes of production incidents, ensuring 99.9% application availability for the Premier Inn platform.
• Actively utilized Dynatrace and AppDynamics to trace transaction flows, detect latency across systems, and propose actionable solutions to enhance application performance.
• Managed application lifecycle events in dynamically changing Kubernetes environments, performing pod restarts and service recovery using `kubectl`.
• Owned and maintained Standard Operating Procedures (SOPs), generating fresh ideas to improve incident resolution times and team efficiency.
• Worked effectively with diverse, cross-functional teams to generate Weekly (WSR) and Monthly Status Reports (MSR) for leadership, highlighting key performance metrics and system stability.
• Created custom Kibana dashboards for real-time monitoring of application health, error rates, and objective data-driven decision-making.

Bachelor of Engineering - Mechanical Engineering - Rajalakshmi Institute of Technology (2021)