naveen Kumar

Result-oriented BFSI professional with experience in Home Loan (HL) and Loan Against Property (LAP) sales, customer acquisition, relationship management, business development, and channel management. Skilled in handling end-to-end loan processing, lead generation, portfolio growth, and customer servicing. Strong expertise in achieving business targets while maintaining customer satisfaction and compliance standards.

Relationship Manager – HL & LAP Sales - JANA Small Finance Bank Ltd.

(2025-08 - 2026-04)

• Managing Home Loan and Loan Against Property sales through direct sourcing and channel partners
• Acquiring new customers and generating business through field activities and references
• Handling complete loan lifecycle from login to disbursement
• Coordinating with credit and operations teams for smooth processing
• Maintaining relationships with builders, DSAs, and customers
• Monitoring sales pipeline, collections, and portfolio quality
• Achieving monthly business targets and maintaining MIS reports

Relationship Manager – Home Loan Sales - SMFG India Home Finance Co. Ltd.

(2024-03 - 2025-07)

• Managing end-to-end Home Loan sales and customer acquisition
• Generating business through builder channels and market references
• Explaining loan products and assisting customers with documentation
• Ensuring timely login, approval, and disbursement of loan applications
• Building long-term relationships for repeat and referral business

Senior Sales Executive – Retail Assets - ICICI Bank Ltd.

(2023-08 - 2024-03)

• Generated leads and converted customers for retail banking products
• Managed customer engagement and sales closure activities
• Maintained service quality and business growth targets
• Coordinated with internal stakeholders for smooth execution

Relationship Officer – Home Loan Sales - Aavas Financiers Ltd.

(2022-04 - 2023-08)

• Generated Home Loan business through direct sourcing and market visits
• Conducted customer profiling and eligibility assessment
• Collected and verified loan documentation
• Coordinated for sanction and disbursement processes
• Maintained strong customer relationships and referral network

Master of Business Administration - MBA - Kurukshetra University, Kurukshetra

Bachelor of Commerce - B.Com - Govt. P.G. College, Karnal

Senior Secondary - HBSE - D.A.V. Sr. Sec. School, Karnal

Secondary - HBSE - D.A.V. Sr. Sec. School, Karnal