Naveen R

Tech and Application Support Specialist with 2 years of experience in end-user support across SaaS platforms. Skilled in troubleshooting, incident management, and application support with strong knowledge of ITIL practices. Proven ability to lead day-to-day team activities, motivate team members, and achieve organizational goals.

Experienced in delegating tasks, conducting training, and improving team performance through process optimization. Strong understanding of KPI monitoring and SLA compliance.

Support Executive at Greenbotz Platform Pvt Ltd (2024-01 – 2025-02)

• Managed day-to-day support activities and delegated tasks to team members.
• Motivated the team to achieve organizational goals and maintain high SLA compliance.
• Developed and implemented timelines for issue resolution and project targets.
• Conducted training sessions for team members to maximize their potential and improve troubleshooting skills.
• Documented recurring issues and solutions to streamline team workflows.
• Collaborated with internal teams to resolve complex problems and improve processes.

Associate Support Engineer at Katomaran Technologies Pvt Ltd (2023-05 – 2023-12)

• Provided L1/L2 end-user support and guided team members in troubleshooting application errors.
• Assisted in task delegation and timeline management for support requests.
• Ensured service compliance with ITIL-aligned processes and KPIs.
• Conducted user onboarding and training sessions to improve end-user adoption.
• Authored technical documentation and FAQs to support team knowledge sharing.

B.E. in Computer Science and Engineering – Mahendra College of Engineering (2018 – 2022)