Naveen Sharma

Covering letter

Dear Hiring Manager,

I am writing to express my interest in the Data/MIS Specialist position. With over 5 years of professional experience in data management, system administration, and technical support, along with a strong academic background in Computer Applications (MCA), I am confident in my ability to contribute effectively to your organization.

Currently, I am working as a Data and MIS Specialist (Executive – Public Finance Management) at Choice Consultancy Services Pvt. Ltd., where I manage data validation, dashboard generation, reporting, and ensure data security compliance. My role involves transforming raw data into actionable insights, supporting decision-making, and maintaining accurate digital records.

Previously, I have worked as an Application Engineer (EPABX Admin) and System Administrator, where I gained hands-on experience in managing enterprise systems, troubleshooting technical issues, handling server and database management, and ensuring smooth IT operations. I have also worked on smart building systems, CCTV surveillance, telephony systems, and integrated data solutions, which enhanced my technical and analytical skills.

My key strengths include

• Strong data analysis and MIS reporting skills
• Experience with dashboards, data validation, and insights generation
• System administration and technical troubleshooting expertise
• Knowledge of data security, backups, and compliance
• Ability to work efficiently in both independent and team environments

Additionally, I hold a Microsoft Azure Data Fundamentals certification, which further strengthens my understanding of modern data platforms and cloud-based solutions.

I am eager to bring my technical expertise, problem-solving abilities, and dedication to excellence to your organization. I would welcome the opportunity to discuss how my skills and experience align with your requirements.

Data and MIS Specialist (Executive – Public Finance Management) at Choice Consultancy Services Private Limited (2026-02-09 – Present)

Data/MIS Specialist ("Machine-with-Man") — Portal, Data, Insights

• Validate prior-day entries; fix gaps; ensure accurate/timely digital records.
• Provide on-call tech support for portal, devices, and basic data troubleshooting.
• Generate dashboards: footfall, sessions by type, workshop attendance, outcomes. (Analysis & reporting for program impact.)
• Backups & access control review; document any incidents. (Data security compliance.) Insight pack: who we're reaching, what works, recommendations for decision-making.

Application Engineer (EPABX Admin) at Technosys Integrated Solutions Private Limited (TISPL) (2025-06 – 2025-12)

Activities: Hikvision Central Professional (Hikvision) and CP Plus KVMS Pro / iVMS (Hikvision equivalent)

• Check functionality of Avaya services, Recording server and their Database Backups.
• Administration and trouble shooting of Avaya EPBAX system, IP extensions.
• Configure and monitor call flow, route pattern, coverage path, VDN and VECTOR as per requirement.
• Manage AVAYA and Recording server and services, install and configure EPBAX IP. Scheduling daily maintenance and Admin Backups of CMS.
• Check related reports generation & validation
• Check saved recordings playback & download of Avaya
• Check Media gateway & servers health
• Check saved recordings playback & download of ROIP
• Configure call flow, Route pattern, coverage path, VDN and vectors as per requirement.
• IP phone status check
• New user creation, edit, delete
• Check PRI (Primary Rate Interface) line monitoring 100 & 112
• Monitoring CMS Dashboard
• Customize Reports preparation
• Resolved Technical issues of Call Taker's, Dispatcher's and Cyber's Systems.

System Administrator at M/S SALIM RAJU PVT. LTD. (Worked for Rajasthan University of Veterinary and Animal Sciences, Bikaner) (2018-11-01 – 2023-01-31)

Smart Building Management System

• CCTV Surveillance System: Security monitoring, incident detection, and video evidence. IP-based CCTV cameras (Fixed, PTZ). Internal monitoring via Video Management System (VMS). Network Video Recorders (NVRs) or Video Servers for recording and storage. Integration with access control and alarm systems. Remote viewing via LAN/WAN or mobile applications.
• EPABX / Telephony System: Manage EPABX Beetal and Gateway is Panasonic Internal and external voice communication. EPABX (Electronic Private Automatic Branch Exchange) system for managing multiple internal extensions. Integration of IP-PBX / VoIP telephony for network-based calling. Support for intercom, call forwarding, auto-attendant, and voicemail features in Beetal and Gateway used Panasonic.
• Server & Data Management System: Centralized control, storage, and application hosting. Application servers for BMS, CCTV, and communication platforms. Database servers for logs, user records, and analytics. Storage servers / NAS / SAN for high-volume video and data archiving. Redundancy and backup via RAID, clustering, and disaster recovery systems. 24×7 monitoring using server management tools (e.g., Windows Server Manager, SNMP, Nagios, SolarWinds).
• Recording & Monitoring Systems: Continuous video and audio recording with timestamp and metadata. Integration with incident reporting systems and alert mechanisms. Playback, export, and clip editing via VMS tools. Voice recording in EPABX or VoIP systems for call logging and audits. Video/audio file management through storage servers or cloud backup.
• Integration with Building Automation: Fire Alarm Systems (FAS) and Access Control Systems. HVAC (Heating, Ventilation, and Air Conditioning) control. Lighting Automation and Power Management. Energy meters and environmental sensors (IoT-based). Integrated control through a Building Management Software Dashboard.
• Technologies and Protocols Used: IP Networking: Ethernet, TCP/IP, VLAN, PoE switches. Communication Protocols: SIP (for telephony), ONVIF (for CCTV), Modbus/BACnet (for automation). Storage: RAID, NAS, SAN, Cloud backup.
• Ensured compliance with government guidelines for data security and reporting.
• Trained staff on using new software tools and reporting dashboards.
• Automated repetitive tasks using Python/Excel macros to improve efficiency by X%.
• Assisted in procurement and installation of new IT equipment and software as per government standards.

MT cum System Analyst at Aparajitha Corporate Services Limited (2012-06-01 – 2013-06-30)

• Designed and delivered 10-day training programs for IInd & IIIrd grade government teachers under DIET, Bikaner.
• Developed training materials (presentations, handouts, exercises) aligned with state education curriculum.
• Facilitated interactive sessions to enhance teachers' technical and pedagogical skills.
• Assessed participants' learning outcomes through quizzes, feedback forms, and post-training evaluations.
• Mentored and guided trainees on integrating digital tools and best practices into classroom teaching.
• Coordinated logistics with DIET and government authorities to ensure smooth execution of training events.
• Maintained records and reports of attendance, assessment scores, and training effectiveness.
• Collaborated with subject matter experts to update and improve training content regularly.

10th – BSER, Ajmer (2003)

12th – BSER, Ajmer (2005)

BCA – University of Bikaner, Bikaner (2008)

MCA – Punjab Technical University, Jalandhar (2011)

O-Level – DOEACC, New Delhi (2010)