Naveena Nodagala

Detail-oriented Fraud Investigation Analyst with 3 years of experience in merchant fraud, payment fraud, identity theft, chargeback investigations, Account Takeover (ATO), transaction monitoring, and risk operations. Experienced in identifying suspicious activities, verifying customer documents, investigating high-risk transactions, and ensuring compliance with organizational policies and data protection standards. Currently working as an Invoice Process Specialist, further strengthening expertise in financial operations, reconciliation, compliance, and process accuracy.

Possess basic knowledge of SQL and Power BI and continuously enhancing technical skills to support data-driven fraud analysis. Seeking a Fraud Investigation or Risk Operations role where I can leverage my investigative and analytical expertise.

Senior Analyst – Fraud Investigation - Wipro - Hyderabad

(2019-10 - 2022-08)

Tools Used: Customer Investigation Tool (CIT), G+ Admin, Cases Page

• Transaction Monitoring: Alert Review, Case Investigation, Suspicious Activity Identification, Risk-Based Analysis
• Fraud Detection: Payment Fraud, Account Takeover (ATO), Identity Theft, First-Party Fraud, Card & ACH Fraud
• Risk Assessment: Customer Risk Profiling, Behavioural Analysis, Red Flag Identification, Escalation Procedures
• Investigation Skills: End-to-End Case Handling, Transaction Analysis, Root Cause Analysis, Documentation & Reporting
• Monitored high-risk customer accounts and transactions to identify fraudulent behavior and prevent financial losses.
• Reviewed suspicious transactions and blocked fraudulent payments before completion.
• KYC (Know Your Customer): Verified government-issued IDs, bank statements, payment methods, debit cards, and credit cards for fraud prevention.
• Investigated wallet fraud and payment method hijacking while ensuring compliance with organizational policies.
• Conducted backend investigations involving wallet transactions, refunds, and chargebacks.
• Collaborated with internal teams to resolve fraud cases within SLA timelines.
• Ensured compliance with data protection and regulatory requirements during investigations.
• Maintained detailed investigation reports and escalated high-risk cases when required.

Invoice Process Specialist - MostEdge

(2025-08)

Tools Used: Mercury one software

• Process high-volume invoices with accuracy.
• Perform two-way and three-way invoice matching.
• Reconcile vendor statements.
• Support audit compliance.
• Ensure payment accuracy.
• Coordinate with vendors to resolve discrepancies.

B.Tech - Electronics & Communication Engineering - Vikas Institute of Engineering & Technology (2014 - 2018)

M.P.C - NRI Junior College (2012 - 2014)

X Standard - Sri Gowtham High School (2011 - 2012)