Navin Kumar

I am navin Kumar Yadav born on 29/10/1992 and raised in kharagpur.

Experienced Fleet

Manager in optimizing operations and ensuring timely deliveries. Adept at leveraging technology to enhance efficiency and reduce costs. Currently excelling as an EDP Executive at Bhandari Automobiles Pvt Ltd, specializing in Maruti Suzuki vehicles.

A detail-oriented and goal-driven professional with a strong commitment to excellence. Well-versed in fleet management, operations, and team leadership. Known for my proactive approach and dedication to achieving results.

Keen on leveraging my expertise to drive success in a new role.

Executive EDP - Bhandari Automobiles pvt ltd.

(2024-01 - 2025-01)

• Implemented new data management system which resulted in a 20% increase in data accuracy and efficiency.
• Developed and maintained databases, resulting in a 15% reduction in data retrieval time.
• Streamlined data entry processes, leading to a 25% improvement in overall data entry speed and accuracy.
• provide info on car services, parts
• booking appointments and record follow ups
• maintaining customer record

Fleet Manager - Swiggy

(2020-09 - 2021-01)

Customer Support Executive - Teleperformance (TP)

(2025-11)

• Resolved customer inquiries and complaints promptly, achieving and maintaining a customer satisfaction rating exceeding 95% in a high-volume support environment
• Utilized CRM software to manage and track over 100 daily customer interactions, ensuring timely follow-ups and accelerating issue resolution
• Collaborated with cross-functional teams to optimize support workflows, reducing average handling time by 20% and boosting overall team productivity

B.A - Ravenshaw College, Cuttack (2014)

XIIth - English (2011)

Xth - English (2009)