Customer Relationship Executive - JLL Company - Thane, Maharashtra
(2024-08)
- Daily Sending attendance, DMR Report to The Icon Thane Location site team, JLL Property Manager & Operations Manager.
- Handling all departments, including civil, plumbing, elevators, HVAC, technical, soft services, Security, Engineering & other works at The Icon site team.
- Handling Housekeeping team with grooming, briefing & updating to The Icon Thane Location site, JLL Property Manager & Operations Manager.
- Daily Sending Occupancy tracker, Open & Closed complaint tracker, event booking tracker to The Icon site team, JLL Property Manager & Operations Manager.
- Daily taking event booking request on mail by giving confirmation on E-mail & updating in Event tracker record.
- Handling Complaints & Query calls of tenant/clients through calls, E-Mail & In-person with resolving complaints within SLA closing complaints in TAT & Coordination with the The Icon site technician team.
- Maintaining Fit-out guidelines sharing to all clients, tenants and updating in our data file record & updating to site team with proper maintaining data.
- Manages the Repair & Maintenance related activity & updating in Nobrokerhood app data for owners and tenants at The Icon site.
- Providing an effective response to customer queries and complaints on call, E-mail & helping to understand the client, tenant JLL scope of work.
Front Office Executive/ Helpdesk Executive - Equator Property Management Pvt. Ltd. - BKC Bandra Mumbai, Maharashtra
(2022-05 - 2024-03)
- Handling All departments, including Civil, Plumbing, elevators, HVAC, technical, housekeeping, soft Services, Security, Engineering, and others Work for the Nucleus Office Parks(India bulls Finance Center).
- Handling Complaints & Query calls of tenet/ Clients getting complaints through calls, Mail & In-person with resolving complaints within SLA closing complaints in TAT. All park complaints log-in system, Coordination with all department team members.
- Manages the Repair & Maintenance related activity in all four parks located in Mumbai (One BKC, One World Center, One International Center, Prima Bay).
- Making reports like, MMR, QBR, Weekly & Monthly complaints reports, etc.
- Providing an effective response to customer queries and complaints.
Account Executive - Compass India Support Services Pvt. Ltd. - Airoli Navi Mumbai Maharashtra
(2021-08 - 2022-03)
- Handling bill desk in Mindspace Airoli Gigaplex Knowledge city for Tax invoices received from vendors through mail & hard copy with all supporting compliance documents, if properly all supporting documents are attached then taken for payment process.
- Daily creating case IDs & making SES in SAP entry for invoices.
- Daily Scrutiny of Tax Invoices with any discrepancy found highlighted to the vendor for rectifying & resubmit documents through mail.
- P2P KRC (Kraheja) infrastructure account team submitting monthly Tax invoices of more than 300 invoices for payment process.
- Daily taking payment follow-up from KRC (Kraheja) infrastructure banking account team.
- Weekly sending Payment advice to vendors if payments are released with UTR no.
- Sending weekly MIS report to the building manager, account team & responsible person for updating remarks
Sr. Executive - Shree Ram Textiles - Mumbai Maharashtra
(2019-11 - 2021-07)
- Daily taking follow-up for C form & E-1 Form on calls & by Emails for Textiles Company.
- Checking D.O for delivery items with rates & weights.
- Making cheque for party payments & for clearance in the bank.
- Maintaining files for purchase orders, unpaid & collecting files record
- Maintaining C form file record & E1 form Records.
- Coordinating with transport for items delivered as per requirements.
- Supply items for other parties as per requirements and arrange for delivery accordingly.
- Daily follow-up of the requirement of items & arranging as per requires stock.
Front Office Executive - Hearing Plus Pvt. Ltd. - Ghatkopar Maharashtra
(2017-05 - 2018-04)
- Daily attending patient care from hospital patients & helping them to fill out their request forms.
- Daily Maintaining Register of Inward & Outward of Hearing Aids repair.
- Daily Maintaining Courier Register for Hearing Aids Repairs & Branch Requirements.
- Daily Co-Ordination with a branch for Hearing Aids Requirement as per Audiologist Requirement for Patients
- Intimating to Patient for collection of repaired Hearing Aids & their estimate Hearing Aids repair charges through calls, e-mail & What Sapp
- Billing of all Patient tests, Hearing Aids Purchased bills, accessories, Batteries, etc. requirements for patients daily in ERP.
- Daily Sending Reports to Head Office & All Branch through WhatsApp & Mail.
- Daily Sending Mails for Branch Requirements & Stock requirements.
Training Faculty - Deeshant Infosoft Computer Training Institute - Thane Maharashtra
(2015-09 - 2017-03)
- Daily Teaching students in MS Office, Word, Excel, and PowerPoint.
- Daily maintaining attendance in excel.
- Weekly arranging test reviews for training students.
- Arranging tests for training students.
- Monitoring & observing for training student performance.
Data operator - Sai Shakti Enterprises Ltd - Mumbai Maharashtra
(2007-06 - 2015-08)
- Working as data operator for transport of companies.
- Handling inward & outwards of the business operation.
- Providing details about the product to ensure knowledge to clients.
- Daily updating Attendance in excel to maintain updated records
- Daily making invoices for shipment & B/L.
- Daily updating for vendors' delivery of shipment.
- Daily Maintaining attendance in excel & Inward & Outwards details.
Sr. EXECUTIVE - HEALTH INDIA PVT LTD. - Mumbai Maharashtra
(2005-02 - 2007-05)
- Manage corporate clientele and branch coordination.
- Ensure the rectification of processing errors must be done within the specified TAT.
- Supervise and manage the operational activities in different branches of the organization
- Ensure the backup must be taken properly for all the records to avoid any further discrepancies.
- Supervise pre-policy processing work (All India) for SBI Life Insurance Company, Tata-AIG Life Insurance Company, ICICI Lombard General Insurance Company, Life Insurance Corporation of India, and Max New York Life Insurance Company.
- Testing the performance of Diagnostic Centers and Hospitals i.e., Quality Review for Medical Reports.
- Set up Two Branch for Health India Company, Raipur Branch Sep 2005 to Nov 2005 & Bhopal Branch Nov to Jan 2006
- MIS preparation and checking of various MIS.
