Operations Manager at Riyo Parapack Pvt Ltd (MATCHAYA) (2025-09 – Present)
- Developing a comprehensive market entry strategy and business plan for the launch of a premium Singaporean cafe concept in the Indian hospitality sector.
- Conducting data-driven site selection and feasibility studies to identify highfootfall, strategic locations across metropolitan hubs.
- Leading the development of a localized culinary strategy and menu planning, adapting international brand concepts to align with Indian dietary preferences and regional market expectations.
- Executing a strategic vendor on boarding program for high-precision equipment procurement and the sustainable sourcing of specialty coffee beans.
- Engaging specialized hospitality consultants to provide expert guidance on brand positioning, project management, and pre-opening strategy.
- Developing standardized operational workflows and Standard Operating Procedures (SOPs) to ensure consistent service excellence and compliance with Indian standards.
- Partnering with recruitment specialists to design a comprehensive talent acquisition and training framework for frontline and kitchen teams.
Area Manager at Costa Coffee Devyani International Ltd (2023-11 – 2024-04)
- Identified SWOT of the sales team performance on a monthly basis and developed an action plan for improvement.
- Working on the P&L and controlling the wastage for all the outlets.
- Monitored team performance along with providing regular constructive feedback to improve the performance of individuals and teams in the organization.
- Achieve 4 plus store front rating for Swiggy and Zomato.
- Analysed and control expenditures within the division to adhere to budgetary requirements.
- Prepared Business plans and strategies to reduce cost, increase sales and achieve targets.
- Reviewed the implementation of business plans and strategies.
- Ensuring compliance with the company's policies and procedures in the operations carried out in the assigned outlets.
- Working on Expansion of the NSO (New Store Opening).
Zonal Manager for West Zone at Cakezone Foodtech Private Limited Venture of Curefoods Private Limited (2022-09 – 2023-08)
- Planning the strategy for operations and implementing them.
- Monitoring of all the operational strategy in the West Zone.
- Supervise and guide a team to maximize revenue.
- Train staffs on daily responsibilities, brand promotion and customer service activities.
- Evaluate existing business procedures and recommend improvements.
- Managing KPT under 12 min.
- Achieve 4.3 store front rating for Swiggy and Zomato.
- Optimizing and overseeing operations to ensure efficiency.
- Develop business plan for optimal use of resources and time.
Founder/Owner at Mumbai Tadka, Thrissur, Kerala (2018-08 – 2022-01)
Multi-cuisine restaurant
- Manage entire restaurant operations, including setting up of facility to managing operations, marketing, and human capital.
- Coordinate with the sales and marketing team to develop business by seeking new customers and orders.
- Deal with food suppliers, government officials, commercial and residential parking authorities, etc.
- Liaise with customers on orders and any other issues.
- Look for areas of business expansion and execute launch plans.
- Seek feedback from customers on food quality and other factors and implement changes in consultation with the kitchen and operations staff.
Business Operations Manager at Cosglo Solutions Private Limited, Mumbai (2015-10 – 2016-06)
Tech-based food start-up. Promoted to Business Operations Manager. Consumer Relationship Manager
- Manage daily operations keeping in mind the long and short-term goals of the company
- Coordinate with the sales and marketing team to develop business by seeking new customers and orders
- Deal with food suppliers, local businesses, government officials, commercial and residential parking authorities, etc.
- Liaise with customers on orders and any other issues
- Seek feedback from customers on food quality and other factors and implement changes in consultation with the production team and the management
Sales Manager at Rohini Enterprises, Mumbai (2015-04 – 2015-10)
Utility bag manufacturer
- Manage sales for the company
- Develop business by seeking new clients and orders
- Liaise with customers on orders and other issues
- See the job right through order to manufacturing and end delivery
- Seek feedback from client on quality and other factors and implement changes in consultation with the management
Founder/Owner at Dusk2Dawn, Navi Mumbai (2011-02 – 2014-10)
All-night food delivery service
- Manage operations of the restaurant
- Manage and maintain daily inventory
- Train and monitor staff
- Create changes in menu as per customer feedback
- Manage human resources
- Give daily briefings to the staff on restaurant etiquettes
Level 2 Member at Café Coffee Day (Airport Lounge), Mumbai (2007-03 – 2008-02)
Coffee chain
- Achievements: Appreciated for contributing immensely to the organization's goals
Intern at Eastern International Hotel (Holiday Inn), Mumbai (2007-11 – 2008-01)
5 Star Hotel
- Manage operations of the restaurant
