Manager – Cybersecurity & Network Infrastructure at Continental India Pvt. Ltd. (2009-06 – Present)
Continental is a leading tire manufacturer and industry specialist that develops and produces sustainable, safe and convenient solutions for automotive manufacturers as well as industrial and end customers worldwide. Continental AG, founded in 1871 and headquartered in Hanover, Germany. It has 56T employees globally and 16 Research and Development centers and having 19 production units globally.
- Manage cybersecurity and network infrastructure operations for enterprise and manufacturing environments.
- Manage OT and IT cybersecurity initiatives including WAN border protection, MFA implementation, remote access governance, and vulnerability management.
- Oversee LAN, WAN, WLAN, internet, DNS, DHCP, and secure connectivity services across business operations.
- Ensure secure and highly available infrastructure for manufacturing applications and enterprise services.
- Drive IT-OT integration projects and cybersecurity enhancement initiatives.
- Manage data center operations, server infrastructure, storage systems, and workplace technologies.
- Coordinate with vendors, stakeholders, and internal teams for infrastructure upgrades and operational continuity.
- Lead audit management, compliance activities, and infrastructure risk mitigation.
Network Support Lead at Tulip Telecom Ltd. (2007-10 – 2009-06)
Tulip Telecom Limited was leading services provider in India and providing Internet, VPN, MPLS and server hosting services to corporates sectors.
- Managed and maintained 100+ RF and fiber-based connectivity links across Meerut region.
- Supervised a team of engineers and technicians for network operations and support.
- Handled RF backbone monitoring and POP connectivity management.
- Conducted feasibility analysis for new RF links and customer deployments.
- Managed router configurations, IOS upgrades, backup management, and VOIP configurations.
- Led implementation and support for CTD-NIC, Banking & Manufacturing unit projects in Meerut region.
- Maintained network documentation, inventory management, and replacement planning for networking devices.
- Delivered troubleshooting and technical support for routers, switches, RF modems, and WAN connectivity.
Network & Technical Support Engineer at Sify Technologies Ltd. (2005-12 – 2007-09)
Sify Technologies is an Internet Services provider in India, deals in Home, SME and Corporate sectors for Internet, VPN MPLS and hosting services. Sify running 14 Data Centers in India and 11 are in pipeline. Home broadband business taken by business partners.
- Provided technical support for internet, VPN, and MPLS services across SME and corporate customers.
- Managed TAC operations including troubleshooting internet, browsing, email, and antivirus issues.
- Completed Kaizen improvement project focused on optimizing network infrastructure.
- Identified and rectified network weaknesses including improper cabling, hub usage, and long-distance LAN limitations.
- Supported channel partners and enterprise customers across Meerut region.
- Educated channel partners on networking best practices and infrastructure reliability.
Technical Support Engineer at Hotwire (Powered by Primus) (2004-12 – 2005-12)
Hotwire was an Internet Service Provider doing business with Business Partners, dealing in Home Broadband and SME users in Delhi and NCR area. It's powered by Primus.
- Delivered broadband and network support for home and SME customers.
- Managed customer troubleshooting related to internet access, browsing, mail, and server connectivity.
- Supported LAN/WAN infrastructure setup, IP configuration, and dialer installation.
- Assisted Channel Partners with switch installation, monitoring, and network optimization.
- Provided technical guidance on network backup, cabling, and grounding practices.
