Navodeep Saikia

Accomplished IT professional with a proven track record at Microland Limited, adept in ITSM ServiceNow Administration and application troubleshooting. Excelled in improving client relations and operational efficiency, demonstrating exceptional bridge call problem-solving capabilities.

• Worked with ServiceNow implementation from scratch with creation of Users, Roles, Groups, Tables and Forms.
• Worked on UI Policies and boarding activities using Transformation Maps in Import sets.
• Worked on ITSM Incident module and have knowledge on Problem, Change and Knowledge base articles.
• Having experience in creating ITSM reports and working on Dashboards.
• Have knowledge on Client Script and Business rules.
• Have knowledge on Update sets, SLA and ACL.

Bachelor of Engineering (Computer Science)