Navya Kullal

Experienced Technical Support Administrator with 11 years of expertise in customer support, incident management, technical troubleshooting, process documentation, and stakeholder communication. Proven ability to analyze issues, coordinate with cross-functional teams, identify recurring problems, and contribute to process improvements. Currently expanding skills in Business Analysis, SQL, Python, Power BI, and Excel to support data-driven decision-making and business process optimization.

Technical Support Administrator - UnifyCX

Experience: 11 Years

• Analyzed customer-reported issues and coordinated with technical teams to ensure timely resolution.
• Investigated recurring incidents and contributed insights for process improvement initiatives.
• Maintained detailed documentation of processes, issue resolutions, and support procedures.
• Collaborated with internal stakeholders to understand requirements and improve service delivery.
• Monitored SLA compliance and communicated status updates to customers and internal teams.
• Generated operational reports and analyzed ticket trends to support management decision-making.
• Assisted in identifying root causes of technical issues and recommending corrective actions.

Bachelor of Engineering - Telecommunication - P.A College of Engineering (2014)