Navya M

Seeking a deserving profile in the business/Financial sector, where I can deliver my expertise and innovative skills, while managing the integrity and work ethics of the working environment, thereby maintaining the reputation of the organization.

Non voice process department - Concentrix Daksh Pvt Ltd - Bangalore

(2023-01)

• Reviewed user-generated content (messages, images, files) to ensure compliance with community guidelines and legal requirements.
• Provided guidance on moderation policies, decisions in escalated cases, and complex content issues.
• Conducted audits and checks to ensure consistency and quality in moderation decisions.
• Monitored adherence to legal standards and company policies.
• Trained new moderators on policies, tools, and decision-making processes.
• Analyzed moderation data and metrics to identify trends and areas for improvement.

B.Sc - Biotechnology - Bangalore University (2020)

PUC - Science (PCMB) - PU Education Board (2017)

SSLC - State - KSEB (2015)