Nawaz Hussain

IT Infrastructure Engineer with hands-on experience in desktop support, system administration, and enterprise IT operations. Skilled in troubleshooting, Windows/AD, networking basics, and user support across banking and retail environments. Currently building expertise in cloud and DevOps to grow into advanced infrastructure roles.

Field Engineer L2 at Aforeserve Ltd.(Client - Reliance Retail India Ltd.) (2025-06 – 2026-02)

• Install, configure and maintain computer hardware, POS terminals, HHT devices, Zebra barcode printers and Network printers.
• Co-ordinating with central Network team by providing console for new router configuration, new link configuration and other network issues.
• Applying software upgrades and operating system upgrades, patches to corporate systems.
• Providing support for rollout of new stores, assembling and installing new IT assets, installing router, switches and server rack dressing.
• SAP installation, configuration and troubleshooting.
• Resolving user call log tickets within given TAT and SLA.
• Configuring new Outlook account and troubleshooting Outlook related issue.

Technical Support Engineer at Axom Infotech (2021-02 – 2025-06)

• Install, configure and maintain computer hardware, software, network printers.
• Implement, monitor and audit security policies to ensure data security.
• Visiting client locations based on requirement to resolve IT related issues.
• Investigate, diagnose and solve computer software and hardware faults.
• Outlook installation, configuration and troubleshooting.

Diploma in Computer Science and Engineering – Central Institute of Technology (2016-01 – 2019-01)

Class X (HSLC) – Bethel Baptist Mission School (2008-06 – 2016-05)