Nayabrasool Shaik

Results-driven Learning & Development professional with 3+ years of experience spanning customer support, high-volume health insurance renewals, and employee training. Promoted to Assistant Manager for consistently exceeding renewal, retention, and quality targets, then for building strong coaching and training capability. Skilled in MIS reporting, Excel, Power BI, and process improvement, with a track record of turning performance data into training programs that lift productivity and retention.

Assistant Manager – Learning & Development at Star Health & Allied Insurance Co. Ltd. (2025-12 – Present)

Promoted to Assistant Manager – Learning & Development in December 2025 for strong performance and leadership potential.

• Design and deliver product and process training programs for new hires and existing employees, improving onboarding speed and knowledge retention.
• Develop training materials, presentations, and assessments used across the L&D function.
• Run quality audits and one-on-one coaching sessions to monitor and lift employee performance.
• Build MIS reports and Power BI/Excel dashboards to track team performance and surface coaching priorities.
• Lead continuous-learning initiatives that raised employee productivity through structured, data-driven training.

Renewal Retention Executive at Star Health & Allied Insurance Co. Ltd. (2023-11 – 2025-12)

• Managed the end-to-end renewal cycle for a high-volume portfolio of health insurance policyholders, consistently meeting renewal, retention, and quality targets.
• Advised customers on renewal benefits and resolved renewal-related concerns to drive policy continuation and reduce lapses.
• Identified upselling and cross-selling opportunities within the existing customer base to support revenue retention.
• Built strong customer relationships that contributed to sustained retention performance, earning promotion to Assistant Manager.

Customer Support Executive – Union Bank of India Process at Qconnect Business Solutions (2022-11 – 2023-11)

• Handled inbound customer support calls for Union Bank of India account holders, resolving queries on balances, transactions, and account services.
• Troubleshot issues involving debit cards, internet banking, mobile banking, and failed transactions, and guided customers through service requests.
• Escalated complex cases to the right teams and tracked them through to resolution, logging accurate records in the CRM.
• Met productivity and quality targets while maintaining compliance with bank policies and data security guidelines.

B.Com – Acharya Nagarjuna University (2019 – 2022)