Nayana

Customer-focused hospitality professional with a completed qualification in Aviation, Hospitality and Travel Management and experience in customer service and billing. Possess 5 months of experience at Zudio as Customer Service and Billing Staff and currently working at Purple Store. Skilled in customer interaction, communication, billing, multitasking, teamwork, and maintaining a calm and positive attitude in customer-facing environments.

Seeking an opportunity in the Food and Beverage department to apply my customer service skills, gain further industry experience, and grow professionally in the hospitality industry.

Customer Service / Store Staff - PURPLE STORE

• Assist customers with their requirements and provide friendly customer service.
• Handle customer interactions professionally.
• Support daily store operations and customer service activities.
• Manage multiple tasks while maintaining service quality.
• Maintain a positive and calm attitude in a customer-facing environment.
• Work collaboratively with team members.

Customer Service and Billing Staff - ZUDIO

Experience: 5 Months

• Provided friendly and professional customer service.
• Assisted customers with their requirements and queries.
• Handled billing and customer transactions accurately.
• Maintained effective communication with customers.
• Managed multiple customer-related responsibilities in a busy environment.
• Worked effectively with team members to support smooth daily operations.
• Maintained a calm and positive approach while handling customers.

Aviation, Hospitality and Travel Management - Aviation, Hospitality and Travel Management

Higher Secondary Education - National Institute of Open Schooling (NIOS)