Nayana C.r

Finance & Administration professional with 5 years of experience at IBM India in Order-to-Cash (O2C) and Accounts Receivable.

Recognized Subject Matter

Expert in Cash Application with a track record of process stabilization, cross-team training, and three consecutive quarters as Top Performer. Skilled at managing end-to-end payment processing for the US & Canada markets with high accuracy and compliance.

Finance & BA Analyst (SME) – O2C / AR at IBM India Pvt. Ltd. (2021-07 – Present)

• Serve as recognized Subject Matter Expert (SME) for Cash Application, leading process stabilization and expert guidance across the team.
• Stabilized 3 countries process with short period of time
• Manage end-to-end Cash Application and Payment Processing for US & Canada and 3 European countries maintaining quality checks and full compliance.
• Month-end close – Finalize O2C-related entries and reporting on schedule
• Own workflow design, daily work allocation, dashboard reporting, audits, and month-end activities including Aged Analysis, Unallocated Cash, Suspense Accounts, ACH bounce requests, and write-offs.
• Deliver refresher and new-joiner training sessions; maintain DTPs and cross-training documentation.
• Handle escalations and drive workflow efficiency improvements, contributing to measurable gains in team productivity.
• Recognized as Top Performer for 3 consecutive quarters; received multiple client appreciations for accuracy and process excellence.

Master of Business Administration (MBA) – Sir M. Visvesvaraya Institute of Technology